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email address sync

Glenn Maxwell 13,761 Reputation points
2020-10-06T05:33:17.41+00:00

Hi All
i am using exchange 2010 hybrid environment, ihave added an addition email address to one of the user in onprem and performed delta sync, but still the additional email address is not synced to cloud. in the proxy address in AD attribute i can see the additional email address. experts guide me on this.

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

Exchange | Hybrid management
Exchange | Hybrid management

The administration of a hybrid deployment that connects on-premises Exchange Server with Exchange Online, enabling seamless integration and centralized control.

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KyleXu-MSFT 26,406 Reputation points
2020-10-07T01:32:46.877+00:00

@Glenn Maxwell

Does this email address using a new domain name? If so, you need to be the owner of this domain and have verified this domain in your Office 365.
After that, if you still cannot sync this email address to AAD, you can confirm with Azure AD connect team.

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  1. Chantraine Olivier 87 Reputation points
    2020-10-06T13:19:00.497+00:00

    Hello,

    did you configured this dns (email smtp) on O365 ?
    in admin center - settings - domains

    Olivier

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