Automate ServiceNow incident creation from inside of your Azure Data Factory and Azure Logic Apps as error occurs, and also get Email Notifications.

Question

Automate ServiceNow incident creation from inside of your Azure Data Factory and Azure Logic Apps as error occurs, and also get Email Notifications.

Loka HemanthKumar 226

I have a task that Automate ServiceNow incident creation from inside of your Azure Data Factory and Azure Logic Apps as error occurs, and also get Email Notifications.

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Answer 1

HimanshuSinha-msft 19,491 Microsoft Employee Moderator

Hello @Loka HemanthKumar , Thanks for the question and using MS Q&A platform. As we understand the ask here is how to automate the creation of incident ticket creation from Azure data factory., please do let us know if it's not accurate.

You can use the REST API connector in Azure data factory to create post request to the service now API . You can read about this here. :https://learn.microsoft.com/en-us/azure/data-factory/connector-rest?tabs=data-factory

For sending an email you can use logic app which can be triggered from Synapse / ADF. Please do have a look here. https://learn.microsoft.com/en-us/azure/data-factory/how-to-send-email

Thanks Himanshu

Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

Loka HemanthKumar 226 Reputation points

2023-02-14T07:16:53.1033333+00:00

@HimanshuSinha-msft I not going to do copy data. I’m going to create a incident from data factory.
HimanshuSinha-msft 19,491 Reputation points Microsoft Employee Moderator

2023-02-15T05:32:12.54+00:00

Hello @hemanth Kumar loka ,

I understand that you are not copying data. The REST API , will help you invoke the ServiceNow API which will help you create the incident. Please let me know if you are still not clear .

Thanks Himanshu
HimanshuSinha-msft 19,491 Reputation points Microsoft Employee Moderator

2023-02-17T19:30:25.4533333+00:00

Hello @hemanth Kumar loka ,,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet .In case if you have any resolution please do share that same with the community as it can be helpful to others . Otherwise, will respond back with the more details and we will try to help . Thanks Himanshu

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Automate ServiceNow incident creation from inside of your Azure Data Factory and Azure Logic Apps as error occurs, and also get Email Notifications.

1 answer

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