This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 39%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
I tried setting up my work account (onmicrosoft account) on my iPhone but was unsuccessful as I was asked to scan a QR code which I do not have nor can get. The work account on my desktop is now unaccessible as I am asked to verify Authenticator for approval (the account is not in Authenticator) or when I select send a code to Authenticator, I get nothing. What do I need to do?
Hello Jordan, unfortunately I am not able to access my account. I am stuck in a loop that refers me to Authenticator to get a code yet Authenticator does not provide one and I can not set up my account in Authenticator as I do not have a QR code to scan.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
If you're still able to access your account, go to https://mysignins.microsoft.com/security-info, from here you'll be able to add/delete/modify your sign-in methods (including authenticators).
Please accept as an answer if this was helpful.