Can't add work profile in Microsoft Intune Company Portal (Google Pixel 7)

A, Mani 25 Reputation points
2023-02-08T16:49:51.8366667+00:00

Cannot able to add the device Google pixel 7 it's a brand new device personal device but while i was configuring the company portal app it was showing the same error. Even though uninstalled and reinstalled multiple times still showing the same error.

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
235 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,244 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,324 questions
Accepted answer
  1. Crystal-MSFT 42,956 Reputation points Microsoft Vendor
    2023-02-09T05:17:37.07+00:00

    @A, Mani, Thanks for posting in Q&A. From your description, I know we are failed to add work profile on Google pixel 7 when enroll the device into Intune using BYOD method. If there's any misunderstanding, feel free to let us know.

    Here I have some suggestions you can try to see if it can fix the issue:

    Method 1: Check if any work profile existing on this device. Remove it and try again:

    1.Go to Settings->Passwords & Accounts

    2.Find Work Tab

    3.Remove Work Profile and enroll again.

    Method 2: Use adb tool to see if any profile existing and delete it.

    1, Use adb tool to list the account situation on your phone:

    adb shell pm list users

    https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

    2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

    Method 3: Reset the device if possible. Then do the re-enroll.

    Hope the above suggestions can help.

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    3 people found this answer helpful.

2 additional answers

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  1. Rishikesh Pharate 5 Reputation points
    2023-10-07T17:36:15.4166667+00:00

    If you encounter the error messages:

    1. "Unable to create a work profile - We were unable to set up your work profile. If the problem persists, contact your support person because your device might not support work profile creation."

    OR

    1. "Can't set up profile - Couldn't set up your work profile. Contact your IT department or try again later."

    First, ensure that your mobile storage has 6-8 GB of free space. If not, clear some data to free up 6-8 GB of space, then uninstall the Intune Company Portal app and reinstall it. This should resolve the issue.

    IMG_20231007_230507.jpgIMG_20231007_230521.jpg

    1 person found this answer helpful.
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  2. Rahul Jindal [MVP] 9,141 Reputation points MVP
    2023-02-08T22:40:19.4966667+00:00

    What is the error?