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Unable to contact support or lodge a ticket just get a message "error has occured".
Tried calling microsoft by phone but was directed to forum as there is apparently no other method to lodge a ticket available.
Please dont send me "how to" lodge a ticket instructions....this has been done to death already. I cant proceed past step 3 after providing details of the problem.
I have tried different browsers and privacy modes.
@Kane Sorry for the inconvenience this must have caused. From the details you provided in your original post, I assume that it could be permission issue or an intermittent issue. However, your latest post about finding a workaround to submit a ticket creates a confusion.
First thing, I would like to know what permissions do you have at the subscription level. For example: Owner, Contributor or any other RBAC permission.
Please share the screenshot of the error message from the portal.
Also, if possible share the details of the workaround you found for creating a support request
Refer to the documentation to know more about Azure roles:
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/add-change-subscription-administrator
https://learn.microsoft.com/en-us/azure/role-based-access-control/rbac-and-directory-admin-roles
@Kane Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
Turns out if you select a resource it will force you to upgrade your support before lodging a ticket.....still cant purchase support but at least a work around to submit has been found