We're unable to validate your phone number

Amin 35 Reputation points
2023-02-09T07:11:36.8166667+00:00

Hi im from morocco and while creating a new account at portal.azure.com When I'm trying to get verification code to verify phone number. when I click on Send Text or Call me, I get an error on new page "We’re unable to validate your phone number".

Please find a solution as soon as possible

Microsoft 365 Publishing
Microsoft 365 Publishing
Microsoft 365: Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line. Publishing: The process of preparing, producing, and releasing content for distribution or sale.
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  1. Abdelilah Haddach 10 Reputation points
    2023-02-14T10:47:22.8533333+00:00

    Hi
    I'm from morocco and i have the same issue today 14/02/2023

    My phone number is working well even that i tried another phone numbers and still the same

    2 people found this answer helpful.
  2. Tech-Hyd-1989 5,746 Reputation points
    2023-02-09T09:07:00.1466667+00:00

    Hello Amin

    I'm sorry to hear that you're having trouble validating your phone number in Azure. Here are a few steps that you can follow to resolve the issue:

    1. Check phone number format: Make sure that the phone number is entered in the correct format, including the country code.
    2. Check for typos: Verify that there are no typos in the phone number.
    3. Verify the phone number: Make sure that the phone number you provided is valid and that you have access to the phone.
    4. Check for any blockages: Verify that your phone number is not blocked by your service provider or blocked by any third-party services.
    5. Try a different phone number: If the previous steps do not resolve the issue, try using a different phone number to validate your account.
    6. Contact Azure support: If you are still unable to validate your phone number, you can contact Microsoft Azure support for further assistance.

    I hope this information helps you resolve the issue with validating your phone number in Azure.

    Please accept as answer and upvote if the above information is helpful for the benefit of the community.

  3. Anonymous
    2023-02-14T14:47:27.1066667+00:00

    Hi,

    I'm from Morocco and I'm facing the same problem with a valid phone number entered while signing up, i tried another working phone number but the problem persists.

    0 comments
  4. Karim Ahmed El Maghraby 0 Reputation points
    2023-03-07T19:59:18.4833333+00:00

    same issue from Egypt
    07-03-2023

    0 comments
  5. Stefan Maglyc 0 Reputation points
    2023-09-08T10:43:20.61+00:00

    I also have the same issue.

    From Sweden and using Google Chrome & Microsoft Edge (regular and incognito mode).

    Every phone number gives the same error. The same is true no matter what country code is selected.

    The browser's developer console also gives no errors for this problem. However the phone number passes the "green checkmark" test inside the textbox.

    0 comments