Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,712 questions
Company Portal successfully installing program but still says "downloading..."
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 89%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Theis Nørgaard Meldhede
5
Reputation points
Hello,
We are pushing out visio to the company portal, using this xml code:
<Configuration ID="b5f8e99c-4dd4-4630-a46f-e11f8fc2a13d">
<Add Version="MatchInstalled" Channel="MonthlyEnterprise">
<Product ID="VisioProRetail">
<Language ID="MatchInstalled" TargetProduct="All" />
<ExcludeApp ID="Groove" />
</Product>
</Add>
</Configuration>
Visio are getting installed fine on users computers but in the company portal it says "downloading..." and sometimes says it has failed even though the program has been installed. It takes a really long time before marks it as failed or installed.
The normal office programs are installed already.
Does anyone have an idea why this is happening?
Office
Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
959 questions
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Crystal-MSFT 49,426 Reputation points Microsoft Vendor2023-02-10T01:27:23.1033333+00:00 @Theis Nørgaard Meldhede, Thanks for posting in Q&A.
For the issue, it may due to the Company Portal didn’t detect the app finished installation or the app failed detection somehow. it needs to check related logs like company portal log for further investigation on this. With Q&A limitation, I suggest opening case to work on it. Here is a link with the steps to open case for your reference:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding.
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Prajwal Desai [MVP] 101 Reputation points2024-08-14T11:26:04.7333333+00:00 This can be complex to troubleshoot without reviewing the logs. What method are you using to push this configuration?
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