Received error Code AADSTS50020 in Outlook. 365 Home user. Can't get any support to fix.

Question

Recieved the following error message & can't get any support from Microsoft on how to resolve. apparently Microsoft took away it live chat and any possible way to communicate with them directly for any support unless you are a Business Enterprise account.

Error message is as follows:

"Sorry, but we’re having trouble signing you in.

AADSTS50020: User account '******@arroyoprocess.com' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application '405e80fc-f8e6-40e6-b6b9-e5bcc7e6813e'(RedirectionUxProd) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Troubleshooting details

If you contact your administrator, send this info to them.

Copy info to clipboard

Request Id: 9f133044-94e5-47db-a78d-71c5b89f4902

Correlation Id: 214aa40e-70f9-493e-a606-aec31084850f

Timestamp: 2023-02-09T15:09:57Z

Message: AADSTS50020: User account '******@arroyoprocess.com' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application '405e80fc-f8e6-40e6-b6b9-e5bcc7e6813e'(RedirectionUxProd) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Flag sign-in errors for review: Enable flagging

If you plan on getting help for this problem, enable flagging and try to reproduce the error within 20 minutes. Flagged events make diagnostics available and are raised to admin attention."

Answer 1

This error is related to the tenant, not to your personal account.

Reading the error messages, I can see that you are trying to connect to a "Microsoft" Tenant.

The remediation it will depend on the tenant administrator:

A user was sent to a tenanted endpoint, and signed into an AAD account that doesn't exist in your tenant. If this user should be a member of the tenant, they should be invited via the B2B system. See here for details: https://docs.microsoft.com/azure/active-directory/b2b/add-users-administrator

From personal experience, Microsoft won't allow your personal "live.com" account access to the tenant

Hope this helps!

---

Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.

NOTE: To answer you as quickly as possible, please mention me in your reply.

Answer 2

Hi @Frustrated User ,

Thanks for reaching out.

I understand you are trying to access Azure Active Directory and facing issues.
This is due to you sign into Microsoft services tenant (f8cdef31-a31e-4b4a-93e4-5f571e91255a) as a standard user with restricted access.

This error usually occurs when you sign into Azure Portal using your personal account which is not added as an external/guest user to an Azure AD tenant.

You can ask the global administrator to invite you as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory. When you accept the invite sent to you via email and added to tenant, then you can also create your own tenant navigating to https://portal.azure.com/#create/Microsoft.AzureActiveDirectory.

Alternatively, if you want to perform administrative actions, you must have administrative access to the tenant, for which you need to create your own tenant rather than using the Microsoft Services tenant.
When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.
To create a new tenant, open in-private/incognito browser window, access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

Once the new account is created, you should be able to see and switch to the new tenant by clicking on settings in the portal.

Hope this will help.

Thanks,

Shweta

Please remember to "Accept Answer" if answer helped you.