Dial Pad Missing for two users

Question

Hello

Please i need your help on this issue.

We have two users who have all the correct settings but do not get a dial pad.

I don't see any reason why it is not showing. Both clients are up to date.

They have the latest version and the cache has been cleared.

Answer 1

Hi @Iniobong Nkanga

In the Teams client, the dial pad enables users to access Public Switched Telephone Network (PSTN) functionality. The dial pad is available for users with a Phone System license, provided they're configured properly. All of the following conditions must be met for the dial pad to appear:

• The user has a Teams license assigned.
• The user has a Teams Phone System (MCOEV) license assigned.
• The user has Microsoft Calling Plan, Operator Connect, or is enabled for Direct Routing.
• The user has Enterprise Voice enabled.
• The user is homed online and not in Skype for Business on-premises.
• The user has Teams Calling Policy enabled with AllowPrivateCalling = True.

For more details, you could refer to: Dial pad is missing in Teams.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---