Here are some troubleshooting steps you can try:
- Make sure that your headphones are turned on and in pairing mode.
- Try unpairing and then re-pairing your headphones.
- Try restarting your computer and your headphones.
- Make sure that your headphones are not connected to any other devices.
- Make sure that your computer has the latest Bluetooth drivers installed.
- Try uninstalling and then reinstalling the LG Tone Free app.
If you are still having trouble, you can contact LG customer support for assistance.
Here are the steps on how to uninstall and then reinstall the LG Tone Free app:
- Go to the Windows Start menu and search for "Control Panel."
- Open the Control Panel and click on "Programs and Features."
- In the list of programs, find the LG Tone Free app and click on it.
- Click on the "Uninstall" button.
- Follow the on-screen instructions to uninstall the app.
- Once the app is uninstalled, go to the Microsoft Store and search for "LG Tone Free."
- Install the app and open it.
Once the app is installed, try connecting your headphones again.