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Got an email that my exam can not be held on time without any access to reschedule-My exam is on Monday 13.2. at 9:30 am Please help

Dr Niveen Ghattas 0 Reputation points
2023-02-10T17:59:05.37+00:00

Hi Team,

Now, it is the end of the working day here in Germany.

I have booked and paid the fee for the PL-100 exam on Monday 13-2- Morning 9:30am German time.

However, I just got the email below:

The problem is that my exam is on the beginning of Monday, the next business day. Also, there is only one appointment left in February for the same exam in the test center where I booked. This appointment is on Tuesday 2:30pm German time. However, there is no access for me to reschedule my exam because it says that I have already an appointment. So, please quickly help me to be oriented what to do, when will be my exam??

Dear Niveen Raafat Adib Ghattas,

 

                                        *This is a system generated message.*

 

Unfortunately, we are unable to deliver your exam as scheduled on 13 Feb 2023 9:30 AM. We know this is disappointing news, and we sincerely apologize for the inconvenience.

 

We are working to clear out your existing appointment. In most circumstances, you can select a new appointment for your exam on our website by signing in to your account.

 

Some event- or window-based exams may not be available for rescheduling on our website. If you are not able to reschedule, your program-specific customer service team is available to assist you. Additionally, if you have any special accommodations, you must call to reschedule your exam.

 

Please allow one business day before trying to choose a new appointment date through our website.

Thank you for your patience. We look forward to seeing you for your test soon. 

Thank you,

Pearson VUE Customer Service
Community Center | Not monitored
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  1. Anonymous
    2023-02-10T18:29:01.1766667+00:00
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