How can I talk to a live agent to help me with authenticator

Question

I switched to a new phone and I am locked out of everything I need to do. I use Microsoft Authenticator rather than google, so there appears to be no way to solve my problem without talking to a human, but getting to a human in the Microsoft universe appears to be next to impossible. Any advice?

Answer 1

Hello,

Have you tried backing up from your old phone and restoring Authenticator on your new one?

Back up and recover account credentials in the Authenticator app

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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