Why can't I put in the code in the authenticator app?

Question

When I try to sign in into onedrive, there s the note to sign in with the authenticator app by using the two numbers.
This opportunity doesn't exist in my app.

When I try to sign in with the code (six numbers) it doesn't work.

Same thing with teams...

Can someone help me please?

Answer 1

It sounds like you are encountering issues when trying to sign in to OneDrive and Teams using the Microsoft Authenticator app. There could be a few reasons why this is happening:

1. Incorrect Code: If you are trying to sign in with a code, make sure that you are entering the correct code and that the code is not expired. The code in the Microsoft Authenticator app typically expires after a certain period of time.
2. Incorrect Phone Number: Make sure that the phone number associated with the Microsoft Authenticator app is correct. You may need to update your phone number in the app or in your Microsoft account if it has changed.
3. Microsoft Authenticator App Issues: There could be a temporary issue with the Microsoft Authenticator app, or the app may not be configured correctly. Try uninstalling and reinstalling the app to see if this resolves the issue.
4. Microsoft Account Issues: There could be a temporary issue with your Microsoft account. Try resetting your password to see if this resolves the issue.

If none of these solutions work, you may need to contact Microsoft Support for additional assistance. They will be able to help you troubleshoot and resolve the issue more effectively.