Why my sharepoint menu is not updtaing to all the users?

Question

Why my sharepoint menu is not updtaing to all the users?

João tomacheski 0

Hello,

I created a Sharepoint Site, shared with all my organization. The problem is: all at the once, users can't see the changes I made on the site, mainly on the menu. In other words, the menu has changed, but only I (admin) can see the changes, all the other users are viewing an older version of it.

Thanks,

JAT

João tomacheski 0 Reputation points

2023-02-14T08:50:33.2133333+00:00

Hello AllenXu-MSFT,

Thank you for your kind answer. I followed your instructions, but it did not work. Actually, when I click in "refresh" it did not stop showing the "refreshing" message. Apparently, it got stuck in a loop.
When I say menu, I'm referring to the left side links that lead to the site pages. Take a look:
AllenXu-MSFT 24,941 Reputation points Moderator

2023-02-15T08:15:45.8066667+00:00

@João tomacheski,

Thanks for your information. By the way, is there any custom code deployment to the navigation menu? Did you enable audience targeting for the site navigation?

2 answers

Your answer

João tomacheski 0 Reputation points

2023-02-14T08:50:33.2133333+00:00

Hello AllenXu-MSFT,

Thank you for your kind answer. I followed your instructions, but it did not work. Actually, when I click in "refresh" it did not stop showing the "refreshing" message. Apparently, it got stuck in a loop.
When I say menu, I'm referring to the left side links that lead to the site pages. Take a look:
AllenXu-MSFT 24,941 Reputation points Moderator

2023-02-15T08:15:45.8066667+00:00

@João tomacheski,

Thanks for your information. By the way, is there any custom code deployment to the navigation menu? Did you enable audience targeting for the site navigation?

Answer 1

Hi @João tomacheski

Could you please share more details on this thread?

What do you mean by "menu"? The left/top side navigation or anywhere else?
Will this issue persist if users manually delete browsers cookies and site data?
What's the scope of this issue? Only one site or the whole tenant?

Have a try to this solution firstly:

Go to your site and select Settings, then select Site information. At the bottom, select View all site settings
Under the Look and Feel heading, select Navigation.
Scroll to the Structural Navigation: Refresh Cache section and click Refresh.

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Answer 2

João tomacheski 0

Thank you for your answer!

I followed the solution you recommended. It keep showing "refreshing", but did not finish it. It keep going after several minutes.

When I say "menu" I'm referring to the links on the left side of the site. Take a look at the picture:

The way I see the item number 5 of the site menu

João tomacheski 0 Reputation points

2023-02-15T15:17:53.57+00:00

Hello @AllenXu-MSFT

No, there's none custom code deployment to the navigation menu and audience targeting is off.
AllenXu-MSFT 24,941 Reputation points Moderator

2023-02-17T07:44:49.8566667+00:00

@João tomacheski

As I couldn't reproduce this issue on my end, I would suggest you can create a service request in M365 admin center. MS experts would help you check logs from the backend where users have no access to.

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Why my sharepoint menu is not updtaing to all the users?

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