Logic app - when a new email arrives.

Question

Logic app - when a new email arrives.

Jorge L Dominguez 51

Recently I have experienced the logic app will not trigger the "when a new email arrives" asset if I don't manually Run the trigger.

For example:

After developing the workflows, saving, changing and enabling the logic app. I then do the following test: send an email with the conditions to be picked up, and wait. I can see the email in my inbox, wait for up to 10 minutes and the "logic up" never wakes up.

User's image

I then proceed to the following:

I go back into edit mode, trigger the logic app "manually", and send the email meeting all the criteria to my inbox. At this point, the logic app wakes up, processes the workflow, and will continue to do so from that point onwards.

User's image

It looks like if I don't do a manual run the changes are not committed. This is new behaviour, we have over 10 logic apps listening to emails from different suppliers and the workflows have been working seamlessly.

Is anyone else experiencing the same issue?

VenkateshDodda-MSFT 24,236 Reputation points Microsoft Employee

2023-02-14T06:17:50.4066667+00:00
@Jorge L Dominguez Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Based on the shared information we have understood that you are using consumption-based logic with a When a new email arrives in your workflow and the workflow is not getting triggered even all described conditions are met.

I would suggest you take a look into the trigger history of your workflow to check whether the trigger is getting fired or not.

In trigger history if you see the status as Succeeded that mean logic app got trigger successfully and workflow status run history status as failed then I would request you to go through the specific history and check which action is failing.

In trigger history if you see the status as Skipped then that means trigger didn't found any new mail and logic workflow might won't be triggered. In this case you need to check whether the new incoming email is meeting the condition specified in the trigger and also it is sending to that specific folder or not.

Feel free to reach back to me if you have any further questions on this.
Jorge L Dominguez 51 Reputation points

2023-02-14T21:00:30.04+00:00

Thank you for the reply. I will take a closer look at your suggestions. However, if you look at the screenshot below, you will very quickly understand that my logic app is working as intended. You may also be asking yourself the question, where is the problem?

The logic app ONLY starts to work as intended when triggered manually (as mentioned above); otherwise, it will not wake up at all.

It is a workaround only in cases where you know when the email will arrive; if not, then it is a real problem.

I have also mentioned that this is a new bug that got recently introduces, I did not experience this behaviour 6 months ago.
Jorge L Dominguez 51 Reputation points

2023-02-14T21:05:33.3566667+00:00

I cannot see the comment I submitted
VenkateshDodda-MSFT 24,236 Reputation points Microsoft Employee

2023-02-15T06:00:38.74+00:00

@Jorge L Dominguez Thanks for your response. I have tested this in my environment workflow is getting triggered without manually. Instead of triggering the workflow manually can you take a look at the trigger history when an new email has been sent to that specific folder to which trigger has configured.

If you still face the issue, you can send an email with your SubscriptionID and link to this thread to AzCommunity@microsoft.com with subject line as "ATTN: Venkatesh" to review and assist you further on this
psdehr 20 Reputation points

2025-03-02T01:37:49.8066667+00:00

Try to change the interval times under How often do you want to check for items?

Your answer

VenkateshDodda-MSFT 24,236 Reputation points Microsoft Employee

2023-02-14T06:17:50.4066667+00:00

@Jorge L Dominguez Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

Based on the shared information we have understood that you are using consumption-based logic with a When a new email arrives in your workflow and the workflow is not getting triggered even all described conditions are met.

I would suggest you take a look into the trigger history of your workflow to check whether the trigger is getting fired or not.

In trigger history if you see the status as Succeeded that mean logic app got trigger successfully and workflow status run history status as failed then I would request you to go through the specific history and check which action is failing.

In trigger history if you see the status as Skipped then that means trigger didn't found any new mail and logic workflow might won't be triggered. In this case you need to check whether the new incoming email is meeting the condition specified in the trigger and also it is sending to that specific folder or not.

Feel free to reach back to me if you have any further questions on this.
Jorge L Dominguez 51 Reputation points

2023-02-14T21:00:30.04+00:00

Thank you for the reply. I will take a closer look at your suggestions. However, if you look at the screenshot below, you will very quickly understand that my logic app is working as intended. You may also be asking yourself the question, where is the problem?

The logic app ONLY starts to work as intended when triggered manually (as mentioned above); otherwise, it will not wake up at all.

It is a workaround only in cases where you know when the email will arrive; if not, then it is a real problem.

I have also mentioned that this is a new bug that got recently introduces, I did not experience this behaviour 6 months ago.
Jorge L Dominguez 51 Reputation points

2023-02-14T21:05:33.3566667+00:00

I cannot see the comment I submitted
VenkateshDodda-MSFT 24,236 Reputation points Microsoft Employee

2023-02-15T06:00:38.74+00:00

@Jorge L Dominguez Thanks for your response. I have tested this in my environment workflow is getting triggered without manually. Instead of triggering the workflow manually can you take a look at the trigger history when an new email has been sent to that specific folder to which trigger has configured.

If you still face the issue, you can send an email with your SubscriptionID and link to this thread to AzCommunity@microsoft.com with subject line as "ATTN: Venkatesh" to review and assist you further on this
psdehr 20 Reputation points

2025-03-02T01:37:49.8066667+00:00

Try to change the interval times under How often do you want to check for items?

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Logic app - when a new email arrives.

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