How can we map ost file of a user when a new account created for an existing user while enrolling using AAD join

Question

How can we map ost file of a user when a new account created for an existing user while enrolling using AAD join.

Answer 1

Hi @Divya K Nair ,

Do you want to use attached old OST file after creating a new profile?

If you want to migrate data from one account to another account, we suggest you follow the steps below to do that:

1. Configure your old mailbox on the first Outlook client.
2. Export the mailbox items to a PST file.
3. Create a new Outlook profile and then configure the new mailbox on it.
4. Import the PST file to the new mailbox.

Some articles for your reference:

To create Outlook profile:

https://support.microsoft.com/en-us/kb/829918

Export and import PST files in the Outlook client:

https://support.office.com/en-us/article/Export-or-back-up-messages-calendar-tasks-and-contacts-d791fe88-5c67-44c5-a3f6-a484508082a1

https://support.office.com/en-us/article/Import-Outlook-items-from-an-Outlook-Data-File-pst-345ad0da-7bc0-4a02-9cb7-2d1cf48ba8e3

Anything is unclear, feel free to let us know.

Thanks,