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Double post
App Crash - Faulting module name: ntdll.dll
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Victor Faria
35
Reputation points
I have an application running on Windows Server 2019 Std 64-bit (10.0, Build 17763)
Faulting application name: (censored).exe, version: 32.2.7.0, time stamp: 0xaaf931f7
Faulting module name: ntdll.dll, version: 10.0.17763.3770, time stamp: 0x2eee8bdd
Exception code: 0xc0000374
Fault offset: 0x00000000000fc1b9
Faulting process id: 0x1a18
Faulting application start time: 0x01d94087a220fbc7
Faulting application path: C:\Program Files (x86)(censored)(censored).exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5f5dc76f-87e5-4fb0-b3f4-9b232e0e2431
Faulting package full name:
Faulting package-relative application ID:
Is this a problem with my Application (censored) or with the OS?
What I tried :
- sfc /scannow
- DISM /Online /Cleanup-Image /ScanHealth
- DISM /Online /Cleanup-Image /CheckHealth
- DISM /Online /Cleanup-Image /RestoreHealth
- chkdsk /r /f /b
- installed all available Windows Update
- Disabled Firewall (Windows Defender)
- Updated All Drivers
- formatted Windows
- monitored the crash with Process Monitor (I have this log saved, just in case someone want to check this out).
The software company claims this is a Windows issue (external to their software).
Windows for business Windows Server User experience Other
5 answers
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Michael_01 0 Reputation points2023-04-16T11:50:00.2866667+00:00 Hi, I have a very similar problem and want to make sure one thing to not ruin my Windows 11 installation. In my case ntdll.dll 10.0.22621.1485 causes an error on my personal PC whan I run an .exe, program, which I re-installed and runed in different ways in different compatibility modes with no success: same error occurs. If I downgrade ntdll.dll to a 10.0.19041.423 Version, is that fatal? ntdll.dll is an essensial file to run Windows properly. I have just to manually give the "Trustinstaller" the rights back to run it properly after rebooting my PC, after replacing it in the System32 folder, right?
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Abhinav 0 Reputation points2023-06-22T21:59:17.1166667+00:00 This seems to be a Heap corruption exception according to this blog post. Might I suggest doing a crash dump analysis to see what is causing the memory leak.
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Mohit Bhagat 0 Reputation points2024-05-14T13:49:32.3466667+00:00 i also get this error in VEGAS Pro software, which is an video editing software.
Problem Description
Application Name: VEGAS Pro
Application Version: Version 21.0 (Build 300)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\WINDOWS\SYSTEM32\ntdll.dll
Fault Address: 0x00007FFC14123ACA
Fault Offset: 0x0000000000033ACA
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Marc Darragh (Experis Limited) 0 Reputation points Microsoft External Staff2024-08-29T15:27:16.8566667+00:00 The issue you are experiencing 0xc0000005 is a memory violation error. To fix this issue you need to run DISM from elevated command prompt (admin) and enter the following DISM command - DISM /Online /Cleanup-Image /RestoreHealth Once complete which can take a bit of time you will then need to restart your computer and then run sfc /scannow Once complete restart your machine again This issue should now be fixed and your application running as expected Hope this helps.
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