App Crash - Faulting module name: ntdll.dll

Question

I have an application running on Windows Server 2019 Std 64-bit (10.0, Build 17763)

Faulting application name: (censored).exe, version: 32.2.7.0, time stamp: 0xaaf931f7

Faulting module name: ntdll.dll, version: 10.0.17763.3770, time stamp: 0x2eee8bdd

Exception code: 0xc0000374

Fault offset: 0x00000000000fc1b9

Faulting process id: 0x1a18

Faulting application start time: 0x01d94087a220fbc7

Faulting application path: C:\Program Files (x86)(censored)(censored).exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5f5dc76f-87e5-4fb0-b3f4-9b232e0e2431

Faulting package full name: 

Faulting package-relative application ID: 

Is this a problem with my Application (censored) or with the OS?

What I tried :

• sfc /scannow
• DISM /Online /Cleanup-Image /ScanHealth
• DISM /Online /Cleanup-Image /CheckHealth
• DISM /Online /Cleanup-Image /RestoreHealth
• chkdsk /r /f /b
• installed all available Windows Update
• Disabled Firewall (Windows Defender)
• Updated All Drivers
• formatted Windows
• monitored the crash with Process Monitor (I have this log saved, just in case someone want to check this out).

The software company claims this is a Windows issue (external to their software).

Answer 1

Hi. Thank you for your question and reaching out. I’d be more than happy to help you with your query

If you are experiencing an app crash with Faulting module name: ntdll.dll, there are a few steps you can take to try and fix the issue. First, try running a System File Checker scan to repair any corrupted system files. You can also try running an antivirus scan to check for any malicious software that may be causing the issue. Additionally, try updating your drivers and any applications that are related to the issue. If these steps do not help, you may need to reinstall the application or contact the software developer for additional support.

If the reply was helpful, please don’t forget to upvote or accept as answer, thank you.

Answer 2

Double post

Answer 3

Hi, I have a very similar problem and want to make sure one thing to not ruin my Windows 11 installation. In my case ntdll.dll 10.0.22621.1485 causes an error on my personal PC whan I run an .exe, program, which I re-installed and runed in different ways in different compatibility modes with no success: same error occurs. If I downgrade ntdll.dll to a 10.0.19041.423 Version, is that fatal? ntdll.dll is an essensial file to run Windows properly. I have just to manually give the "Trustinstaller" the rights back to run it properly after rebooting my PC, after replacing it in the System32 folder, right?

Answer 4

This seems to be a Heap corruption exception according to this blog post. Might I suggest doing a crash dump analysis to see what is causing the memory leak.