Problem with Workday Writeback App

Question

We are using the Workday Writeback app to write data from AD to Workday and have run into an odd issue we can't seem to solve.

AD owns the email field so in our eyes anything that AD has should update in Workday. We have instances where an employee had email but then changes positions and email is no longer required so it is removed. The field in AD is empty and AD is not sending anything to Workday in that field, but Workday is holding onto the email address and the field does not wipe.

Is there an expression we can use to make sure that the field is emptied when email doesn't exist?

Any help would be greatly appreciated.

Thank you

Answer 1

@Jessie Cochran Thank you for your patience, below is the response that I have got for your issue mentioned above.

the provisioning service has a limitation that it cannot provision null attributes. - https://learn.microsoft.com/en-us/azure/active-directory/app-provisioning/known-issues?pivots=app-provisioning#null-attribute-cant-be-provisioned

You can follow this workaround, by setting the email to an invalid value like "no-email@domain.com" when the email attribute in Azure AD is cleared, you can use IIF expression as documented here - https://learn.microsoft.com/en-us/azure/active-directory/app-provisioning/hr-user-update-issues#null-and-empty-values-not-processed-as-expected

Let me know if you have any further questions, feel free to post back.

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