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I am having an issue not having access to Calendar of a room from Room List. - https://ibb.co/FqT2BfT
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All was working fine before upgrading to windows 10. After which whenever I tried to Open Calendar - From Room List, it always says 'No Connection' and doesnt show anything in the calendar. However, if I log in OWA, and views the same calendar all items appear.
I have tried the following;
Repaired Office
Installed Latest updates
Rebuilt .OSD
Disabled/Enabled 'Use Cached Exchanged Mode'
Ran outlook in Safe Mode
Disabled all add-ons and added each one back one by one.
Upgraded Office from 2013 to 2021 and still the same issue
Any ideas?
Thanks
Just to add - I posted this over at Microsoft Outlook help forums but they have asked to post here because they couldn't help;
I posted this over at Microsoft Outlook help forums but they have asked to post her because they were struggling to help:
I suggest you Remove and re-add the shared calendar, you may need to remove the shared calendar from your Outlook profile and re-add it. To do this, right-click on the shared calendar and select "Delete Calendar." Then, add the shared calendar again.
Hi, i have tried this multiple of times and still get the 'No Connection'
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Hi @BLAZE ,
Can it be reproduced on other computers?
If it works normally on other computers, it may be the corrupted profile cause the problem, you may need create a new profile from control panel: Go to Control Panel > Mail > Show Profiles > Add.
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Hi,
thanks for the reply.
I have upgraded other machines to windows 10 and not had the same issue. it is only on that one machine that is having the issue. I have done as you asked and added a new profile and even with the new profile, it still shows as 'No Connection' when viewing the shared calendar
Hi @BLAZE ,
Based on your description, which seems to be related to the corrupted data file in the specific machine, it is recommended to clear the e-mail cache:
Close Outlook
Call up %userprofile%\AppData\Local\Microsoft\Outlook via the search bar
The folder with the OST file will open and you can delete it. Make sure that Outlook is closed during the cleanup process. If you manage several Outlook profiles from a single PC, you will find several files with the extension *.ost.
Then create a new profile from Control Panel: Go to Control Panel > Mail > Show Profiles > Add, then re-add account.
If that doesn't help, perform a clean boot
Hope that may help you!
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Thanks for your reply.
I have just done as you mentioned and unfortunately it still has 'No Connection'. I deleted the .ost file while outlook was closed and then opened Outlook, it started to build the ost again but the 'No Connection' was still there.
I also did a clean boot, delete the ost and disabled all apps in the startup before the restart but once loaded, i went into Outlook and it still shows 'No Connection'
I am not sure what else it could be!?! :S
Hi @BLAZE ,
It is recommended that you uninstall and reinstall Office to see if the problem occurs.
I have just uninstalled and reinstalled Office and the problem is still there. 'No Connection' when viewing Share Calendar
Not sure what else to try but I will continue logging into the Outlook on the Web and viewing the calendar in there as thats the only way it works. :(
Hi @BLAZE ,
Make sure that you disabled the shared calendar improvements.
If that doesn't help, it is recommended you remove the old user profile and build a new user profile and test if it works in outlook.
I have unchecked the 'Turn On Shared calendar improvements' and still no luck. Also in regards to a new profile, this has also previously been done. Have a look at the above comment from 20th Feb when you recommended i add a new profile. When i did add a new profile it still didnt work :(
Hi @BLAZE ,
If that doesn't help, it is recommended you remove the old user profile and build a new user profile and test if it works in outlook.
The user profile I mentioned is in this link:
Sorry for late replay but i have also tried creating a new profile and same thing, still 'No Connection'. No Idea what is causing this. :(
Thanks
Hi @BLAZE ,
Microsoft Support and Recovery Assistant for Office 365 can help you automatically diagnose and fix a range of Outlook problems.
To download and install the tool, click the following link: Download Microsoft Support and Recovery Assistant for Office 365. Once installed, the application will start automatically.
