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There could be several reasons why you may not be able to load Microsoft 365 on your iPad. Here are a few things you can try to troubleshoot the issue:
Update your iPad: Ensure that your iPad has the latest version of the operating system installed. You can check for updates in the settings app under "General" > "Software Update."
Contact Microsoft support: If none of the above steps work, reach out to Microsoft support for further assistance.
I hope one of these solutions helps you resolve the issue and successfully load Microsoft 365 on your iPad.