MECM Task sequence fails on O365

Question

MECM Task sequence fails on O365

w raspe 341

I am trying to deploy O365 through MECM/SCCM, but it is failing with below error

When I click on Close and sign in with a user, O365 is installed fine..

On the internet error code 80004005 indicate that their is no internet connecting.

But I am deploying this VM inside Hyper-V with internet connection..

3 answers

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Answer 1

CherryZhang-MSFT 6,506

Hi @w raspe,

For SCCM, the error 80004005 is an unspecified error. To narrow down the problem, please help upload the full smsts.log and task sequence screenshot for our reference.

Looking forward to your reply!

Best regards

Cherry

w raspe 341 Reputation points

2023-02-20T09:08:26.4+00:00

smsts.logHi

In the attach the log file as requested
CherryZhang-MSFT 6,506 Reputation points

2023-02-21T09:58:45.51+00:00

Hi @w raspe,

1, Does such problem occur on many machines? Did you only add the O365 to the task sequence without other applications?

2, Based on the logs you provided, all task sequence steps are successful ultimately. And the steps Install Application are also successful. The screenshot for your reference:

3, Please help rerun the task sequence on a test machine and confirm that if the error was occurring when execute the step Remove_BuiltinApps. Because many errors occurred at this step in the log. For example, in this log, this step was executed at 2/19/2023 10:47:00 PM. However, this step was also successful in the end. Therefore, when you click on Close and sign in with a user, O365 is installed fine. The screenshot for your reference:

4, The error “0x80073CFA” is mean that “Removal failed. Please contact your software vendor”. We are recommended that you can try to add this app into the image to deploy. To achieve this, we can install a reference computer and deploy the O365 to this computer. And then capture this computer as an image. For more information about how to capture an image from a Reference Computer, we can refer to this link:

How to Capture an Image from a Reference Computer (prajwaldesai.com)

Note: Microsoft provides third-party contact information to help you understand the problem. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Thanks for your time.

Best regards,
Cherry

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CherryZhang-MSFT 6,506 Reputation points

2023-02-24T02:59:23.9933333+00:00

Hi，

May we know the current status of the question? If there is any other assistance we can provide, please feel free to let us know, we will do our best to help you.

Looking forward to your feedback.

Best regards,
Cherry
w raspe 341 Reputation points

2023-02-24T13:14:14.26+00:00

1, Does such problem occur on many machines? Did you only add the O365 to the task sequence without other applications?

Yes problem occur to other devices as well. No I have 8 other applications which install smoothly.

2, Based on the logs you provided, all task sequence steps are successful ultimately. And the steps Install Application are also successful. The screenshot for your reference:

**

With above checkmark the TS goes fine, but this should not be the solution**

3, Please help rerun the task sequence on a test machine and confirm that if the error was occurring when execute the step Remove_BuiltinApps. Because many errors occurred at this step in the log. For example, in this log, this step was executed at 2/19/2023 10:47:00 PM. However, this step was also successful in the end. Therefore, when you click on Close and sign in with a user, O365 is installed fine. The screenshot for your reference:

Yes, it is making alot of error but it wil finish fine.

4, The error “0x80073CFA” is mean that “Removal failed. Please contact your software vendor”. We are recommended that you can try to add this app into the image to deploy. To achieve this, we can install a reference computer and deploy the O365 to this computer. And then capture this computer as an image. For more information about how to capture an image from a Reference Computer, we can refer to this link:

making an reference image is not the solution.. I already have a reference image.

The only problem is that the office 365 application is making the error.
I will create a new TS and check if it solved the issue.

Answer 2

Hello,

I would start with the next:

Check your Distribution Point self-signed certificate hasn't expired:

Administration > Distribution Points > Properties of DP

Check the expiration date. If it's expired, simply create a new certificate and update all of your boot images to the DP.

BIOS date/time on the client. Ensure it's correct.

You can also use CMTrace (located in "C:\Program Files\Microsoft Configuration Manager\tools") to open SMSTS.LOG and review errors and warnings with color codes.

Additionally, I would recommend checking the partition type on the VM and that matches the deployment. I have seen this issue many times with VMs as the image was captured on a Legacy type instead of a EFI partition. Usually after rebuilding the image on a EFI VM the issue has been resolved.

--If the reply is helpful, please Upvote and Accept as answer--

Answer 3

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MECM Task sequence fails on O365

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