SSMS 19 closes immediately after startup

Question

Hi,

I installed SSMS 19.0.1 build 19.0.20200.0 recently, however after first reboot it crash immediately after starting up, only a white blank screen and it closes.

I checked event log viewer and getting some information and some errors which I share here every time I try to run SSMS:

Information in event log:

Fault bucket 1477542647832911474, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: Ssms.exe
P2: 2023.160.20200.0
P3: 63daa352
P4: Microsoft.VisualStudio.Platform.WindowManagement
P5: 15.0.28307.540
P6: ae120a0b
P7: 157
P8: 6b
P9: System.NullReferenceException
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 63b03d6f-a321-49ec-b407-934fd533c715
Report Status: 268435456
Hashed bucket: 823c355e853a183ed4814935b8921e72
Cab Guid: 0

---

Error Type one in event log:

Faulting application name: Ssms.exe, version: 2023.160.20200.0, time stamp: 0x63daa352
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x2ba21e1a
Faulting process id: 0xb64
Faulting application start time: 0x01d94685b5406660
Faulting application path: C:\Program Files (x86)\Microsoft SQL Server Management Studio 19\Common7\IDE\Ssms.exe
Faulting module path: unknown
Report Id: 63b03d6f-a321-49ec-b407-934fd533c715
Faulting package full name:
Faulting package-relative application ID:

---

Error Type Two in event log:

Application: Ssms.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Microsoft.VisualStudio.Platform.WindowManagement.LinearGradient.CreateBrush(System.Windows.ResourceDictionary)
at Microsoft.VisualStudio.Platform.WindowManagement.DeferredResourceDictionary.OnGettingValue(System.Object, System.Object ByRef, Boolean ByRef)
at System.Windows.ResourceDictionary.OnGettingValuePrivate(System.Object, System.Object ByRef, Boolean ByRef)
at System.Windows.ResourceDictionary.GetValueWithoutLock(System.Object, Boolean ByRef)
at System.Windows.ResourceDictionary.GetValue(System.Object, Boolean ByRef)
at System.Windows.ResourceDictionary.GetValueWithoutLock(System.Object, Boolean ByRef)
at System.Windows.ResourceDictionary.GetValue(System.Object, Boolean ByRef)
at System.Windows.ResourceDictionary.FetchResource(System.Object, Boolean, Boolean, Boolean, Boolean ByRef)
at System.Windows.FrameworkElement.FindResourceInternal(System.Windows.FrameworkElement, System.Windows.FrameworkContentElement, System.Windows.DependencyProperty, System.Object, System.Object, Boolean, Boolean, System.Windows.DependencyObject, Boolean, System.Object ByRef)
at System.Windows.StyleHelper.GetChildValueHelper(System.Windows.UncommonField1<System.Collections.Specialized.HybridDictionary[]>, MS.Utility.ItemStructList1<System.Windows.ChildValueLookup> ByRef, System.Windows.DependencyProperty, System.Windows.DependencyObject, MS.Internal.FrameworkObject, Int32, Boolean, System.Windows.EffectiveValueEntry ByRef, System.Windows.ValueLookupType ByRef, System.Windows.FrameworkElementFactory)
at System.Windows.StyleHelper.GetChildValue(System.Windows.UncommonField1<System.Collections.Specialized.HybridDictionary[]>, System.Windows.DependencyObject, Int32, MS.Internal.FrameworkObject, System.Windows.DependencyProperty, MS.Utility.FrugalStructList1<System.Windows.ChildRecord> ByRef, System.Windows.EffectiveValueEntry ByRef, System.Windows.ValueLookupType ByRef, System.Windows.FrameworkElementFactory)
at System.Windows.StyleHelper.GetValueFromTemplatedParent(System.Windows.DependencyObject, Int32, MS.Internal.FrameworkObject, System.Windows.DependencyProperty, MS.Utility.FrugalStructList1<System.Windows.ChildRecord> ByRef, System.Windows.FrameworkElementFactory, System.Windows.EffectiveValueEntry ByRef) at System.Windows.FrameworkElement.GetValueFromTemplatedParent(System.Windows.DependencyProperty, System.Windows.EffectiveValueEntry ByRef) at System.Windows.FrameworkElement.GetRawValue(System.Windows.DependencyProperty, System.Windows.PropertyMetadata, System.Windows.EffectiveValueEntry ByRef) at System.Windows.FrameworkElement.EvaluateBaseValueCore(System.Windows.DependencyProperty, System.Windows.PropertyMetadata, System.Windows.EffectiveValueEntry ByRef) at System.Windows.DependencyObject.EvaluateEffectiveValue(System.Windows.EntryIndex, System.Windows.DependencyProperty, System.Windows.PropertyMetadata, System.Windows.EffectiveValueEntry, System.Windows.EffectiveValueEntry, System.Windows.OperationType) at System.Windows.DependencyObject.UpdateEffectiveValue(System.Windows.EntryIndex, System.Windows.DependencyProperty, System.Windows.PropertyMetadata, System.Windows.EffectiveValueEntry, System.Windows.EffectiveValueEntry ByRef, Boolean, Boolean, System.Windows.OperationType) at System.Windows.DependencyObject.InvalidateProperty(System.Windows.DependencyProperty, Boolean) at System.Windows.StyleHelper.InvalidateResourceDependentsForChild(System.Windows.DependencyObject, System.Windows.DependencyObject, Int32, System.Windows.ResourcesChangeInfo, System.Windows.FrameworkTemplate) at System.Windows.TreeWalkHelper.InvalidateStyleAndReferences(System.Windows.DependencyObject, System.Windows.ResourcesChangeInfo, Boolean) at System.Windows.TreeWalkHelper.OnResourcesChanged(System.Windows.DependencyObject, System.Windows.ResourcesChangeInfo, Boolean) at System.Windows.FrameworkElement.OnAncestorChangedInternal(System.Windows.TreeChangeInfo) at System.Windows.TreeWalkHelper.OnAncestorChanged(System.Windows.DependencyObject, System.Windows.TreeChangeInfo, Boolean) at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]._VisitNode(System.Windows.DependencyObject, Boolean)
at MS.Internal.PrePostDescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]._VisitNode(System.Windows.DependencyObject, Boolean) at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].VisitNode(System.Windows.FrameworkElement, Boolean)
at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].VisitNode(System.Windows.DependencyObject, Boolean) at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].WalkLogicalChildren(System.Windows.FrameworkElement, System.Windows.FrameworkContentElement, System.Collections.IEnumerator)
at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].WalkFrameworkElementLogicalThenVisualChildren(System.Windows.FrameworkElement, Boolean) at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].IterateChildren(System.Windows.DependencyObject)
at System.Windows.DescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].StartWalk(System.Windows.DependencyObject, Boolean) at MS.Internal.PrePostDescendentsWalker1[[System.Windows.TreeChangeInfo, PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]].StartWalk(System.Windows.DependencyObject, Boolean)
at System.Windows.TreeWalkHelper.InvalidateOnTreeChange(System.Windows.FrameworkElement, System.Windows.FrameworkContentElement, System.Windows.DependencyObject, Boolean)
at System.Windows.FrameworkElement.OnVisualParentChanged(System.Windows.DependencyObject)
at System.Windows.Media.Visual.FireOnVisualParentChanged(System.Windows.DependencyObject)
at System.Windows.Media.Visual.RemoveVisualChild(System.Windows.Media.Visual)
at System.Windows.FrameworkElement.set_TemplateChild(System.Windows.UIElement)
at System.Windows.FrameworkTemplate.WireRootObjectToParent(System.Object, System.Windows.DependencyObject, System.Windows.DependencyObject, System.Windows.FrameworkElement, System.Windows.Markup.INameScope)
at System.Windows.FrameworkTemplate.HandleBeforeProperties(System.Object, System.Windows.DependencyObject ByRef, System.Windows.DependencyObject, System.Windows.FrameworkElement, System.Windows.Markup.INameScope)
at System.Windows.FrameworkTemplate+<>c__DisplayClass45_0.b__2(System.Object, System.Xaml.XamlObjectEventArgs)
at System.Xaml.XamlObjectWriter.OnBeforeProperties(System.Object)
at System.Xaml.XamlObjectWriter.Logic_CreateAndAssignToParentStart(MS.Internal.Xaml.Context.ObjectWriterContext)
at System.Xaml.XamlObjectWriter.WriteStartMember(System.Xaml.XamlMember)
at System.Xaml.XamlWriter.WriteNode(System.Xaml.XamlReader)
at System.Windows.FrameworkTemplate.LoadTemplateXaml(System.Xaml.XamlReader, System.Xaml.XamlObjectWriter)
at System.Windows.FrameworkTemplate.LoadTemplateXaml(System.Xaml.XamlObjectWriter)
at System.Windows.FrameworkTemplate.LoadOptimizedTemplateContent(System.Windows.DependencyObject, System.Windows.Markup.IComponentConnector, System.Windows.Markup.IStyleConnector, System.Collections.Generic.List1<System.Windows.DependencyObject>, System.Windows.UncommonField1<System.Collections.Hashtable>)
at System.Windows.FrameworkTemplate.LoadContent(System.Windows.DependencyObject, System.Collections.Generic.List1<System.Windows.DependencyObject>) at System.Windows.StyleHelper.ApplyTemplateContent(System.Windows.UncommonField1<System.Collections.Specialized.HybridDictionary[]>, System.Windows.DependencyObject, System.Windows.FrameworkElementFactory, Int32, System.Collections.Specialized.HybridDictionary, System.Windows.FrameworkTemplate)
at System.Windows.FrameworkTemplate.ApplyTemplateContent(System.Windows.UncommonField1<System.Collections.Specialized.HybridDictionary[]>, System.Windows.FrameworkElement) at System.Windows.FrameworkElement.ApplyTemplate() at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at Microsoft.VisualStudio.PlatformUI.SplitterPanel.Measure(System.Windows.Size, System.Windows.Controls.Orientation, System.Collections.Generic.IEnumerable1<Microsoft.VisualStudio.PlatformUI.SplitterMeasureData>, Boolean)
at Microsoft.VisualStudio.PlatformUI.SplitterPanel.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at Microsoft.VisualStudio.PlatformUI.SplitterPanel.Measure(System.Windows.Size, System.Windows.Controls.Orientation, System.Collections.Generic.IEnumerable1<Microsoft.VisualStudio.PlatformUI.SplitterMeasureData>, Boolean) at Microsoft.VisualStudio.PlatformUI.SplitterPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size) at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.DockPanel.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size) at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure(System.Windows.Size) at Microsoft.VisualStudio.PlatformUI.SplitterPanel.Measure(System.Windows.Size, System.Windows.Controls.Orientation, System.Collections.Generic.IEnumerable1<Microsoft.VisualStudio.PlatformUI.SplitterMeasureData>, Boolean)
at Microsoft.VisualStudio.PlatformUI.SplitterPanel.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Border.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean)
at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at MS.Internal.Helper.MeasureElementWithSingleChild(System.Windows.UIElement, System.Windows.Size)
at System.Windows.Controls.ContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Documents.AdornerDecorator.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean)
at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Control.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Controls.Grid.MeasureCell(Int32, Boolean)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean, Boolean ByRef)
at System.Windows.Controls.Grid.MeasureCellsGroup(Int32, System.Windows.Size, Boolean, Boolean)
at System.Windows.Controls.Grid.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at Microsoft.VisualStudio.PlatformUI.Shell.Controls.WindowContentPresenter.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Window.MeasureOverrideHelper(System.Windows.Size)
at System.Windows.Window.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
at System.Windows.Interop.HwndSource.Process_WM_SIZE(System.Windows.UIElement, IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr)
at System.Windows.Interop.HwndSource.LayoutFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

also I uploaded report.wer file here

any advice is much appreciated.

Thanks in advance.

Answer 1

Check similar question for some ideas of resolution:

https://learn.microsoft.com/en-us/answers/questions/1155597/bug-in-ssms-v19-preview-4-0

Answer 2

Hi @Ali Fahimi ,

Can you try installing another version of SSMS, like SSMS 18?

Alternatively, you can go to the control panel and try to repair it.

Best regards,

Seeya

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If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 3

Thanks you both. Unfortunately other solutions not working. only way I found out that working is to remove and install SSMS again. yet after some time, facing same error. As it may solve the issue temporary, I'm not a fan of reinstalling programs in server.