Share via

There was a problem connecting to the remote resource. Ask the network administrator for help."

Himesh Patel 0 Reputation points
2023-02-23T20:54:23.0833333+00:00

Error: There was a problem connecting to the remote resource. Ask the network administrator for help..

I am getting is error while one of the user is trying to take Terminal server access( user is in Mexico)

However he can take access to workstation and then he can connect to Terminal server but if he directly try to access terminal it prompts with this error.

Any help will be appreciated.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
13,726 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Limitless Technology 44,666 Reputation points
    2023-02-24T12:46:26.55+00:00

    Hello there,

    Check if the remote computer is accessible from your device over the network, and if the default Remote Desktop port (TCP 3389) is responding (and not blocked by firewalls).

    Make sure the DNS address of the remote RDP host is correctly resolved from your computer. Use the following commands:

    nslookup rdp_server_name1

    ping rdp_server_name1

    If the DNS name is not resolved properly, check your DNS settings or try connecting to a remote host using its IP address.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.