Azure: Your account has been locked. Contact your support person to unlock it, then try again.

Question

Azure: Your account has been locked. Contact your support person to unlock it, then try again.

Optimes MPSP 5

Hello.
My azure admin account can't log in, it says "Your account has been locked. Contact your support person to unlock it, then try again." I tried many times but got the same issue.

I tried a few of the method

I tried to reset the password then again login same issue
I tried to reset the login status from Microsoft 365 panel but I can't see any user option I am unable to log in with the admin. Microsoft.com because I have a personal account.

I have a personal azure account that is running multiple services.

Can you help me unlock it? There is a lot of data that is important. And how i can connect with azure I didn't find any live and support email addresses. Just have the option to create the support ticket but I am unable to log in to how I can create the support ticket.

Can you help me out? Thanks

Thank you very much.

ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff

2023-02-27T02:32:31.2866667+00:00

Hi @Optimes MPSP ,

Welcome to our forum!

Looks like your issue is more related to Azure account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "Azure Active Directory" tag.

Thanks for your understanding and hope your issue would be resolved soon.
Optimes MPSP 5 Reputation points

2023-03-02T03:47:55.8933333+00:00

Hi @ChristyZhang-MSFT,

Actually, I was looking at the tag about azure login or azure but I was unable to found.

Thanks

1 answer

Your answer

ChristyZhang-MSFT 26,226 Reputation points Microsoft External Staff

2023-02-27T02:32:31.2866667+00:00

Hi @Optimes MPSP ,

Welcome to our forum!

Looks like your issue is more related to Azure account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "Azure Active Directory" tag.

Thanks for your understanding and hope your issue would be resolved soon.
Optimes MPSP 5 Reputation points

2023-03-02T03:47:55.8933333+00:00

Hi @ChristyZhang-MSFT,

Actually, I was looking at the tag about azure login or azure but I was unable to found.

Thanks

Answer 1

Michael Durkan 12,256 MVP

Hi

I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You will need to provide proof that you are the owner of the Azure Subscription.

Hope this helps,

Thanks

Michael Durkan

If the reply was helpful please upvote and/or accept as answer as this helps others in the community with similar questions. Thanks!

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