BIOS Update over Windows Updates causes Dell Laptop to freeze up on Dell logo

J-C R 0 Reputation points
2023-02-24T14:05:57.6866667+00:00

Hi Forum,

it took my attention that three of the Dell Clients in the company experienced the same behaviour after a BIOS Update came through the Windows Update Tool.  Before the BIOS was updated a couple of Intel updates were installed therefore I express my concern here. The shown behaviour is that after the installation, the equipments most be reboot  and by booting up they remained on "loading" at the initial Dell Logo, after that windows can't be booted anymore but only on safe mode. After a Systemrepair performed in the safe mode I was able to boot up windows  again (not always) and after a reboot of the system the problem was there again.

The updated laptops are all different models: Latitude 5431,   Latitude 5420 and a Inspiron 7706 2n1. From those Notebooks only the Latitutde 5431 was connected to a dockingstation. It's also important to remark, that the updates were received between the first and the second week of februeary and that by other equipments the update was installed without problem. Do you have any hint about a known problem or a way to isolate better the issue?

Shouldn't such BIOS updates be offered as optional updates instead of mandatory updates?

OS: Windows 10 Pro, 21H2 and 22H2

 

Best regards!

Windows 10
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  1. Anthony Czarnik 6 Reputation points
    2023-02-27T00:56:22.4366667+00:00

    It sounds like you need to create some WinPE media in WADT and include the exes in the boot media.

    https://www.thewindowsclub.com/how-to-downgrade-bios-on-windows-computer use this link to get the right media. boot into WinPE and run the exe.

    lots of luck to you.

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  2. Gloria 0 Reputation points
    2023-05-27T14:20:29.1066667+00:00

    I am having a similar issue on Dell Inspiron Inspiron 15-500, model 5502. I keep getting a system restart needed message when updating Windows 11 home Version 10.0.22621 Build 22621.

    MESSAGE states: for 2023-05 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5026372). This has been updating for weeks now and just won't install.