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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 44%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
We are trying to share a SharePoint folder with a client. We do this all the time. For some reason, this client is receiving the error in the screenshot provided. Why is it looking for the user in our tenant when we have shared it with the external user?
The client is able to open the folder, but gets this error when attempting to open any files within the folder. We shared the folder with five people (with can edit permissions) and they are all receiving this error. We have never had to add clients as external users in our tenant before.
Thanks in advance
Hi @Kim Erwin
Thank your contacting Microsoft Open Specifications. It appears that you questions does not related to protocols issues outlined here https://aka.ms/openspecs. I am removing [SharePoint Open Specifications] tag from you post.
Hung-Chun Yu
Microsoft Open Specifications Support
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 65%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
So, in your case, all the five users are signed in with the accounts in the tenant? Did you grant any unique permissions to files in that folder?
@AllenXu-MSFT The users are external, not within our tenant. They can view the folder but cannot edit the files in the folder. There are no unique permissions, except the "can edit" sharing link provided to the external users.
The users are external, not within our tenant. They can view the folder but cannot edit the files in the folder. There are no unique permissions, except the "can edit" sharing link provided to the external users.