Unable to recover - Your backup is not stored issue

Jennifer Marta Wilde 5 Reputation points

I am getting this error when I try to restore from backup. "Unable to recover

Your backup is not stored with <my email address>. Try signing in to a different personal Microsoft account." However, I have restored from this backup several times and this is the only account it could possibly be.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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