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I've been using ThinkPad T431s for two years now but just somewhere last year in September, the PC started displaying bluescreen whenever I switch on the camera. Please, can someone help with a possible solution to this constraint?
Thank you
Thank you for contacting Windows Open Specifications Support. It appears you question is not related to protocol outlined in the following guidelines https://aka.ms/openspecs. I am removed [Windows Open Specifications] tag, and added [Windows 10] tag, assuming you are using Windows 10. If you using Windows 11, please retag your post accordingly.
Do update your post to include which version/build of Windows you are using, and Error code displayed in the blue screen. This will help the support engineer troubleshoot your issue quicker.
Hung-Chun Yu
Microsoft Open Specifications Support
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 4%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
what is the error message in the blue screen?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Reseting camera app can fix system glitches that may make camera not working on Windows 10 and give the app a fresh restart.
Step 1 On your PC, go to Settings > Apps > Apps & features > Camera
Step 2 Select Camera app and click Advanced options
Step 3 Click Reset.
You should also uninstall and reinstall related driver via Device Manager.
