Teams - Problem with Audio deice

shafeeque 5 Reputation points

After recent windows update ewe are struggling Teams - Problem with Audio deice error as in the attachment . done all driver updates and issue is same .We have some around 50 laptops randomly facing issues. We are using Dell latitude 5420 and 5430 laptops .Also Dell WD 19 Dock .

User's image

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,256 questions
0 comments No comments
{count} vote

1 answer

Sort by: Most helpful
  1. SokiGuo-MSFT 24,126 Reputation points Microsoft Vendor

    Hi @shafeeque

    Does the Teams web client have the same problem?

    If Microsoft Teams fails to connect you to an audio or video meeting, ensure your network connection is stable. Clearing the app cache and setting your computer’s speakers as the default audio devices should also help. Please follow the steps below to troubleshoot this issue:

    1)Clear the application cache.

    • Exit the Microsoft Teams desktop client completely. To do this, right-click the Teams icon in the Task Manager tool and select End Task.
    • Then type the following code in the Windows Search bar and hit Enter. %appdata%\Microsoft\teams

    2)Update the MS Teams app.

    User's image

    3)Temporarily disable VPN and antivirus software.

    User's image

    4)Change the default audio device.

    User's image

    For more details about audio devices, you could refer to this blog.

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.