Refund Declined

Typical Type 0 Reputation points
2023-02-26T16:22:10.7233333+00:00

I recently purchased a game, Borderlands 3, with a friend. We both played it for less than one hour before deciding that it was a waste of money. Shortly after, we both requested a full refund; mine got denied while his got accepted. The reason stated was that digital items that have been played or used can not be refunded. This has to be a mistake as I have refunded multiple games that I have played for less than an hour in the past. I want my money back. Any help or suggestions would be appreciated.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
25,485 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Dave Patrick 342.1K Reputation points MVP
    2023-02-26T16:24:31.0166667+00:00

    Store is not currently supported here on Q&A. The product group for Store actively monitors questions over at
    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store

    -

    --please don't forget to upvote and Accept as answer if the reply is helpful--