Unable to install the application in Teams due to Policy Issue from Teams Admin Panel

Gaurav Gupta 0 Reputation points

I have an application called Beep. The Application was successfully published in the Teams app store last year.

Beep consists of a message extension, bot and personal tab.

Recently we have been facing an issue with the app installation:

When the tenant admin adds the Beep to a team from the MS Teams Admin Panel, the app doesn’t hit our server, though we have this below code which should be executed first:

constructor() {


     this.onConversationUpdate(async (handler) => { 

          console.log('over here'); // <------ nothing happens here on adding the app.



Important Note: This above ONLY happens in the tenants who have their policy as below. For the rest, it works fine as expected.

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Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. risolis 8,701 Reputation points

    Hello @Gaurav Gupta

    Thank you for posting this concern on this community space.

    I have read your case scenario description and it seems to be that this is mainly related to that default policy shown before. Now I want to provide the next document below:


    You might create a custom policy and applied it to that specific users or review the policy precedence.

    Let me know if that was helpful to address your concern.

    Looking forward to your feedback,


    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1 person found this answer helpful.