[SOLVED] Microsoft Authenticator, transfer accounts to a new phone (iOS)

Kristaps Esterliņš 41 Reputation points
2023-02-27T08:49:10.66+00:00

Good day!

We have deployed 2FA using Microsoft Authenticator in our tenant. I have several accounts which are in the account list. Unfortunately, Microsoft Authenticator, as of now, only allows iCloud backup to a personal iCloud account which we do not have.

For example, Google Authenticator allows easy export of accounts to a new device. What is the proposed solution for Microsoft? And what happens if I lose or my phone or it is damaged?

Phone - iPhone 7 Plus, iOS 15.7.3

Authenticator - 6.7.5

Thanks!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426K Reputation points MVP
    2023-03-01T14:23:30.5766667+00:00

    If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

    Also you can create an emergency access account in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    other contact options are;

    AzureSupport

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    azcommunity@microsoft.com

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    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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  1. Dave Patrick 426K Reputation points MVP
    2023-02-27T15:09:23.5366667+00:00

    Currently that's the only backup method. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Kristaps Esterliņš 41 Reputation points
    2023-03-01T13:49:08.9033333+00:00

    Dave,

    The authenticator app is nothing more than a code generator.

    Unfortunately, we use Microsoft Authenticator to approve log-in requests for Microsoft provided services.

    https://support.microsoft.com/en-us/topic/use-microsoft-authenticator-with-microsoft-365-1412611f-ad8d-43ab-807c-7965e5155411

    I am concerned about the recovery if the phone is damaged/reset/lost and I am the only user with admin rights.