@Antonio Rodriguez Thanks for posting in our Q&A.
For this issue, it is not related to windows 365. Windows 365 is a cloud-based service that automatically creates a new type of Windows virtual machine (Cloud PCs) for your end users.
I'm not a support engineer of it and know little about this issue. Based on my research, please try this method.
If it still doesn't work, please try to click on "Sign in to contact support" button to get more help.
Thanks for your understanding.
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