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"Could not create the work file” error in Office

E A 0 Reputation points
2023-02-27T21:50:32.1166667+00:00

When clicking on a word document in Windows Explorer user gets a pop up that reads "Word could not create the work file” check the temp environment variable." This is not during saving it is just clicking. I did find https://learn.microsoft.com/en-us/office/troubleshoot/office-suite-issues/no-file-previews-file-explorer-switching-to-32-bit and did the Scan for malware and disk errors, that fixed a corrupt file. I did the Add an Environment Variable step as well. Trying this step however did not work Create a Temporary Internet Files folder. C:\Users<username>\AppData\Local\Microsoft\Windows\INetCache does not exist on that users computer. I do not know if I create the folder INetCache would be okay. Do you think I should create that folder? (Yes I have it to view hidden folders and it is still not there)Capture1

Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
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Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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  1. Emily Hua-MSFT 27,556 Reputation points
    2023-02-28T02:36:45.4166667+00:00

    Hi @E A

    Yes, I suggest you try to create the INetCache folder, then create a Temporary Internet Files folder.

    If this step does not work, it's recommended to edit the registry subkeys mentioned in article to fix the error.

    Besides, I also suggest you go to Control Panle > Internet Options > General, click the Settings under Browsing history.

    Capture68

    Check the path of Current location. The default path is the INetCache folder as the image below shown.

    Capture69

    Any updates, welcome to post back.

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