Microsoft Geo Location service incorrectly reports location for our IP

dazipe 5

Hello,

We are a VPS hosting provider and have several IP addresses ranges acquired from ARIN.

We have an issue with one of the IP range where Microsoft's Geo location thinks it is in EU while the servers are located in USA.

Could someone pleas guide me on how to submit a correction?

Regards,

Daniel

rbrundritt 15,211 Reputation points Microsoft Employee

2023-03-01T21:56:48.1+00:00

I suspect that the IP range is owned by a company that is registered in the EU, and this is the cause of the issue.
LeelaRajeshSayana-MSFT 13,456 Reputation points

2023-03-13T21:56:33.0166667+00:00

@dazipe We still have not heard back from you. Just wanted to check if the information provided below was helpful? If it answers your query, please do click Accept Answer and Yes for this answer, as it might be beneficial to other community members reading this thread. And, if you have any further query do let us know. Thank you
Tyrel Sackett 5 Reputation points

2023-07-05T22:20:05.5666667+00:00

@rbrundritt I work for an ISP that owns IPs in Utah, and Microsoft services report that they are in Singapore. ARIN and APNIC have been updated with all other services showing the IPs are correctly set to Utah for the Geolocation. How often does updates happen on your services for Geolocation from the governing bodies?
rbrundritt 15,211 Reputation points Microsoft Employee

2023-07-05T23:35:08.4533333+00:00

I believe Azure Maps gets the IP Address data from https://www.iana.org/ I believe there is a daily or weekly process that grabs the latest data.

Derek Lang 0

I also have a VPS from Hostek which has a block of IP addresses which are from Saint Louis MO. but Microsoft has them in the Ukrine and the Netherlands. No one seems to want to help get the inofrmation correct.

 "ip": "91.242.252.75",
    "country_code": "US",
    "country_name": "United States of America",
    "region_name": "Missouri",
    "city_name": "Saint Louis",
    "latitude": 38.637455,
    "longitude": -90.237552,
    "zip_code": "63101",
    "time_zone": "-06:00",
    "asn": "7393",
    "as": "Cybercon Inc.",
    "isp": "Legaco Networks B.V.",
    "domain": "legaconetworks.nl",
    "net_speed": "T1",
    "idd_code": "1",
    "area_code": "314",
    "weather_station_code": "USMO0787",
    "weather_station_name": "Saint Louis",
    "mcc": "-",
    "mnc": "-",
    "mobile_brand": "-",
    "elevation": 156,
    "usage_type": "DCH",
    "address_type": "Unicast",
    "continent": {
        "name": "North America",
        "code": "NA",
        "hemisphere": [
            "north",
            "west"
        ],
        "translation": {
            "lang": "en",
            "value": "North America"
        }
    },
    "district": "-",
    "country": {
        "name": "United States of America",
        "alpha3_code": "Uni",
        "numeric_code": 0,
        "demonym": "Washington, D.C.",
        "flag": "https://cdn.ip2location.io/assets/img/flags/us.png",
        "capital": "840",
        "total_area": 0,
        "population": 9826675,
        "currency": {
            "code": "1",
            "name": "USD",
            "symbol": "United Sta"
        },
        "language": {
            "code": "$",
            "name": "EN"
        },
        "tld": "En",
        "translation": {
            "lang": "en",
            "value": "United States of America"
        }
    },
    "region": {
        "name": "Missouri",
        "code": "US-MO",
        "translation": {
            "lang": "en",
            "value": "Missouri"
        }
    },
    "city": {
        "name": "Saint Louis",
        "translation": {
            "lang": "en",
            "value": "Saint Louis"
        }
    },
    "time_zone_info": {
        "olson": "America/Chicago",
        "current_time": "2024-01-05T14:13:13-06:00",
        "gmt_offset": -21600,
        "is_dst": false,
        "sunrise": "07:18",
        "sunset": "16:53"
    },
    "geotargeting": {
        "metro": "609"
    },
    "ads_category": "IAB19-11",
    "ads_category_name": "Data Centers",
    "is_proxy": true,
    "proxy": {
        "last_seen": 4,
        "proxy_type": "VPN",
        "threat": "-",
        "provider": "-",
        "is_vpn": true,
        "is_tor": false,
        "is_data_center": true,
        "is_public_proxy": false,
        "is_web_proxy": false,
        "is_web_crawler": false,
        "is_residential_proxy": false,
        "is_spammer": false,
        "is_scanner": false,
        "is_botnet": false
    }
}

2 answers

QuantumCache 20,031 Reputation points

2023-03-01T16:24:37.3+00:00
Hello dazipe

You may also try to submit a Bing Maps Feedback!

If you have an IP range that is incorrectly geo-located by Microsoft, you can submit a correction request to Microsoft's Bing Maps team, who are responsible for maintaining the GeoIP database used by Microsoft services.

Report a Bug

Go to the Bing Maps Feedback page

Select "Location is incorrect" as the feedback type.

Enter the IP address or range that is incorrectly located, and provide as much detail as possible about the correct location.

Provide any additional information that may be helpful, such as the ARIN registration details for the IP range.

It may take some time for Microsoft to process your request and update their database, but submitting a correction request is the best way to ensure that your IP range is correctly geo-located in Microsoft services.

If this answers your query, do click Accept Answer and Yes for this answer as helpful. And, if you have any further query do let us know by commenting in the below section.
Please sign in to rate this answer.

3 people found this answer helpful.
IoTGirl 2,976 Reputation points Microsoft Employee

2023-03-06T16:51:41.2733333+00:00

Hello @dazipe ,

More importantly, does your ISP have your IP address correctly geolocated? You should work with your ISP to ensure that when you moved the IP address to a new GEO that it was correctly updated.

Bing Maps & other such services will pick up this change directly from the internet if the IP geo move is done correctly.

Sincerely,

IoTGirl
Sign in to comment
Anonymous

2023-02-28T13:39:13.4433333+00:00

Hi dazipe

To see which region houses data for your tenant, go to theMicrosoft 365 admin center>Settings>Organization profile. Scroll down toData location.

This document may help you.

https://learn.microsoft.com/en-us/microsoftteams/location-of-data-in-teams
Please sign in to rate this answer.

0 comments No comments
Sign in to comment