Intune managing supervised Ipads, refuse to update error 0x87d13c28

Question

Intune managing supervised Ipads, refuse to update error 0x87d13c28

AFMW 15

Ipads registered in apple school manager and set to intune as MDM. Ipads enrolled into intune using a supervised profile. Ipads assigned into a group in intune. Configuration profiles and app installation profiles created and assigned to the group. Update policy set to "update to latest" and "update at next check in"

Apps install ok, configuration profiles configure ok but the update policy will not work. Error is 0x87d13c28 (also shown as -2016330712)

devices (in intune) show that supervised is yes, shared ipad is no, ownership is corporate, jailbroken is false, encrypted is yes, 17gb of free space.

I have tried creating a fresh enrollment profile and wiping to no effect. I have also tried this with a shared ipad and non shared ipad profile. We do not use user affinity.

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Answer 1

Lu Dai-MSFT 28,496

@AFMW Thanks for posting in our Q&A.

For this error code "0x87d13c28(-2016330712)", it means downloading.

https://learn.microsoft.com/en-us/graph/api/resources/intune-deviceconfig-iosupdatesinstallstatus?view=graph-rest-1.0

It seems needed some time to download the update. Please wait for some time and check if there is any change about this status.

If there is anything update, feel free to let us know.

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Lu Dai-MSFT 28,496 Reputation points

2023-03-03T02:09:36.7333333+00:00

@AFMW If there is anything update, please don't hesitate to let me know. And we will continue to discuss it.
Neha Gupta 10 Reputation points

2023-09-25T11:56:37.85+00:00

Im also facing the same issue , I have pushed the 17.0.1 ios version on my iPad through intune with update on next check-in condition but every time push is failing with "0x87d13c28(-2016330712)" Error.

Its already been 2 days im working on it.
Justin K. Graham 0 Reputation points

2023-10-31T16:04:45.93+00:00

I have found that the standard Update policy does not, in most cases, automatically update the iOS on a device. The devices will often download, but still requires that the user accept the prompt to up date the iOS as long as all of the criteria (battery, plugged in, on WiFi , etc) are met.

I am testing Declarative Statements. So far, I am having an issue pushing version 17 out. I tried 17.1 initially, but I am not sure if this conflicts with the 30 day iOS release delay that we currently have in place.

I have backed it down to version 16.?? to see if it will at least push this version to the device.

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Intune managing supervised Ipads, refuse to update error 0x87d13c28

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