Setting reminders using application permissions do not persist

Question

Using application permissions, when trying to create an appointment with specific reminders this is not persisting.

{
	"@odata.type": "#microsoft.graph.bookingAppointment",
	"customerTimeZone": "Europe/Berlin",
	"smsNotificationsEnabled": false,
	"startDateTime": {
		"@odata.type": "#microsoft.graph.dateTimeTimeZone",
		"dateTime": "2023-03-06T13:30:00.0000000+00:00",
		"timeZone": "UTC"
	},
	"endDateTime": {
		"@odata.type": "#microsoft.graph.dateTimeTimeZone",
		"dateTime": "2023-03-06T14:30:00.0000000+00:00",
		"timeZone": "UTC"
	},
	"isLocationOnline": false,
	"optOutOfCustomerEmail": false,
	"anonymousJoinWebUrl": null,
	"serviceId": "c25db5ed-0884-461d-8ab5-14ffc180ceda",
	"staffMemberIds": [
		"183ca5c6-57e7-498b-8a8a-eb14f3fea577"
	],
	"maximumAttendeesCount": 1,
	"filledAttendeesCount": 1,
	"******@odata.type": "#Collection(microsoft.graph.bookingReminder)",
	"reminders": [
		{
			"@odata.type": "#microsoft.graph.bookingReminder",
			"******@odata.type": "#microsoft.graph.bookingReminderRecipients",
			"recipients": "customer",
			"offset": "PT15M",
			"message": "Reminder for customer"
		}
	],
	"******@odata.type": "#Collection(microsoft.graph.bookingCustomerInformation)",
	"customers": [
		{
			"@odata.type": "#microsoft.graph.bookingCustomerInformation",
			"name": "Test User",
			"emailAddress": "******@randomdomain.com"
		}
	]
}

In the MS Bookings backend, the reminders do not show. This is also occurring when setting follow-ups. Is this a bug or a limitation?

Answer 1

Hi Christopher Portelli,

Hope you are doing well.

I am unable to replicate the scenario from my tenant. I have tried with the same request body which you have mentioned in the case details and getting reminder details in MS Bookings. Please refer the below screenshots:

Screenshot from MS Booking UI:

Can you please try to replicate the scenario from MS Booking UI, If still you are facing the same issue, it's suggested that you could post your case in dedicated forum for Microsoft Bookings for professional advice.

If you are unable to reprocude the issue from MS Booking UI, I would recommend you to raise a support case with Microsoft Graph, a Support Engineer will be able to assist you better. You can raise support ticket from http://aad.portal.azure.com or https://admin.microsoft.com/#/support/requests.

Hope this helps.
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