Screen recording in MS Teams

Question

Hi, We recently had a teams meeting. When we checked the recording we are only able to listen to the audio and cannot see the screen recording. Can you please help!

Answer 1

Hi @UtauyoNASE

Does this issue also occurred in another recording?

Does anyone else have the same problem when they see this recording?

Please check if you have met the following requirements:

• User has an Office 365 E1, E3, E5, A1, A3, A5, M365 Business, Business Premium or Business Essentials
• User has consented to the company guidelines, if set up by the admin
• User has sufficient storage in Microsoft Stream for recordings to be saved
• User has TeamsMeetingPolicy-AllowCloudRecording setting set to true
• User is not an anonymous, Guest, or federated user in the meeting
• To enable transcription for a user's meeting, the Teams meeting policy they are assigned to must have -AllowTranscription setting must be set to true.
• In Microsoft Teams Admin Center, turn on the Allow recording setting in the meeting policy.

As a supplement, you can also refer to this article to learn more about recording a meeting in Teams:

https://support.office.com/en-us/article/Record-a-meeting-in-Teams-34dfbe7f-b07d-4a27-b4c6-de62f1348c24.

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