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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
The 22H2 for Windows 11 stops the Epson WF-7840 printer driver from letting me choose to use 11 x 17 paper even though the multipurpose machine can do that. Please HELP me with this.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Are you able to use other functionalities in the printer?
Did you download and installed the latest driver from the Epson's website?
Did you faced the same issue with the previous build or previous version of Windows?
Reza,
I can print to 8 1/2 by 11 and 8 1/2 by 14 plain papers with no problems.
I don't use the FAX part of the machine.
According to the Epson tech, I have the latest driver and it was the same one I had before.
I had no problems printing 11 x 17 prior to the 22H2 download and install.
The Epson tech says that the 11 x 17 paper choice is on the driver.
This paper size does not show in the print menu for papers in either Word, Excel or the Adobe software.
Jim Musgrove
In this case, open start and search for feedback and open the Feedback Hub app and report this issue.
Try uninstall the Epson's driver and restart your PC and then run Windows Update and install the one from Windows Update to see if that solved the problem.
Reza,
Just installed the Epson WF-7840 driver on a laptop that runs on an older Windows product and was able to print to the WF-7840 11 x 17 paper without a problem.
This tells me the problem is with the 22H2 update not realizing that the Epson WF-7840 has 2 trays, one for 8 1/2 and one for 11 x 17 paper.
I was told by the Microsoft tech, who did an excellent job, that my problem was going to the next level of support.
Jim Musgrove
