Share via

Teams does not respond when logging out

Jan Gladziejewski 0 Reputation points
2023-02-28T18:12:02.1333333+00:00

I have multiple Office accounts for my own company and various clients. Usually I can switch easily between Teams. Today, the Teams PC app won't log me out from one account - the Teams screen just stays blank after logging out. When I reboot, that account comes up again. Any suggestions?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,627 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2023-03-01T08:20:29.5833333+00:00

    Hi @Jan Gladziejewski

    Does this issue persist all the time？

    Do you have the same problem when using Teams web client?

    If there is no issue in Teams web client, we recommend you try to clear your client cache file by following these steps:

    1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key +R.
    3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    5. Restart Teams.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.