Mails are landing into quarantine even after creating bypass spam rule.

Question

Mails are landing into quarantine even after creating bypass spam rule.

Mani 421

Hello experts,

We are maintaining Hybrid environment with all the user's are on-premises and mailboxes are cloud.

And here I'm facing an issue with Exchange transport rules.

1.We are having this Rule Quarantine for suspected spam emails and its priority is 20.

User's image

Now I want to allow some of the senders to bypass this rule and the mails should receive directly to user's inbox.

2.Created a new rule Bypass spam filtering for requested senders and marked its priority to 19

User's image

But still the mails are landing quarantine from the senders.

Have I missed any part here?

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Answer 1

Aholic Liang-MSFT 13,881 Microsoft External Staff

Hi Akhil ,

If you disable the first rule（Quarantine for suspected spam emails）, can senders who need to bypass the rule successfully send messages out?

If it works, I would suggest that you can set exceptions directly in this rule.

For example:

2023-3-2-1

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Mani 421 Reputation points

2023-03-02T09:15:35.0133333+00:00

Hi @Aholic Liang-MSFT

Thanks for your response,

I can't disable this rule (Quarantine for suspected spam emails) Bcz if I do that lot of spam mails will get deliver to user's inbox this will cause additional issues.
Mani 421 Reputation points

2023-03-02T09:17:38.2466667+00:00

Hi @Aholic Liang-MSFT

Thanks for your response,

I can't disable this rule （Quarantine for suspected spam emails）, Bcz if i do this lot of spam mails will get deliver to user's inbox which will cause additional issues.
Aholic Liang-MSFT 13,881 Reputation points Microsoft External Staff

2023-03-02T09:31:16.7733333+00:00

Hi @ Akhil ,

It is only temporarily disabled to confirm whether the specific users' mails are filtered by this rule.

Alternatively, you can simply set an exception in this rule and see if it can be sent in successfully.

If not, there may be other policies or rules in your environment that block these messages.
Mani 421 Reputation points

2023-03-03T06:17:31.5633333+00:00

Hi @Aholic Liang-MSFT

Thanks for your suggestion,

I added that exception condition for the existing rule and let's see what will happen next.

I will update it here.
Aholic Liang-MSFT 13,881 Reputation points Microsoft External Staff

2023-03-10T08:41:14.2666667+00:00

Hi @ Akhil ,

Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues.

If you have any questions or need further assistance, please feel free to post back. Thanks!
Mani 421 Reputation points

2023-03-20T10:52:25.3566667+00:00

Hello @Aholic Liang-MSFT

The option Expect if worked for me.

And one more doubt here, In case if i want to allow multiple users or domains is there any limit in expect if condition (Any limit of number of people or domains)

Thanks

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Mails are landing into quarantine even after creating bypass spam rule.

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