Duplicate records

dylanand2 260 Reputation points

After enroll to Intune, there are two records for the same Windows 10 computers. The first record has no owner and registered in Microsoft Intune, the second one has owner but not registered in MDM. How to solve this duplicate records issue?

Microsoft Configuration Manager Deployment
Microsoft Configuration Manager Deployment
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Deployment: The process of delivering, assembling, and maintaining a particular version of a software system at a site.
895 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,243 questions
0 comments No comments
{count} votes

Accepted answer
  1. Simon Ren-MSFT 30,031 Reputation points Microsoft Vendor


    Thank you for posting in Microsoft Q&A forum.

    This is expected if you do not have auto-enrollment enabled. Below official documentation covers this issue and the resolution:

    Set up enrollment for Windows devices

    "If you do not have Auto-MDM enrollment enabled, but you have Windows 10/11 devices that have been joined to Azure AD, two records will be visible in the Intune console after enrollment. You can stop this by making sure that users with Azure AD joined devices go to Accounts > Access work or school and Connect using the same account."

    Thanks for your time. Have a nice day!

    Best regards,


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

0 additional answers

Sort by: Most helpful