Shift tags not showing up on Team Chat

Marco Grapiglia 21 Reputation points
2023-03-01T16:13:50.7933333+00:00

Hi,

I have a problem with tagging shift's users on my team group chat on Teams.

I have already added my users to their own shift but when I try to tag them, Teams doesn't recognize my mention.

Could you help me?

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Accepted answer
  1. SokiGuo-MSFT 21,381 Reputation points Microsoft Vendor
    2023-03-13T06:51:36.0433333+00:00

    Hi @Marco Grapiglia

    Thanks for your sharing, glad to see it is resolved. This seems to be a temporary error. If you have any update about this issue, please feel free to post back.

    However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

    So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

    Issue:

    Shift tags not showing up on Team Chat. Teams doesn't recognize tags.

    Solution:

    After the new team was recreated and the new shift was recreated, the problem was resolved.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



2 additional answers

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  1. SokiGuo-MSFT 21,381 Reputation points Microsoft Vendor
    2023-03-02T07:24:06.2766667+00:00

    Hi @Marco Grapiglia

    Do you mean to set up tags but mention them while chatting but not recognizable?

    Does the Teams web client have the same problem?

    To narrow down the client's problem, log in to the Teams web client in incognito mode and follow the method in the article to recreate the label to see if the problem exists. For more details, please refer to: Using tags in Teams.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

  2. Abishek Haththakage 0 Reputation points
    2023-03-02T07:25:53.3233333+00:00

    Check to see if the individuals you're attempting to tag have accepted their shift invitations and are participating in team activities. Try restarting the Teams app if they are still having issues being tagged, or ask them to check their notification settings to make sure they are set up to receive mentions.

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