MCID for my Certification Profile is having an error and I'm unable to access past certificates

Karthikeyan Krishnan 20 Reputation points
2023-03-02T00:45:23.6+00:00

I was checking to see my past certifications I had taken on this Microsoft account and saw that the MS-500 certification I took in August 23rd, 2020 is not showing up on my certifications. Instead, I saw this below.

User's image

When I went to click on "Connect certification profile", it said that the MCID associated with my personal account is already connected with a different Learn profile. However, the MCID appears to be having an error as shown below.

Certifications - karthikeyankrishnan-3259 _ Micros

I have taken the MS-500 exam before and I am not sure why I am not able to see it. The certification was valid until August 23rd, 2022, so does that mean I won't be able to see it on my dashboard?

I can also provide a copy of my official transcript of all the certifications I had taken on this account before I had this issue which also includes the certification number of each exam if needed.

I cannot access my certificate or transcript on this account and my MCID is having an issue, can you please help me with this problem? Thanks.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
35,741 questions
0 comments No comments
{count} votes

Accepted answer
  1. Dave Patrick 426K Reputation points MVP
    2023-03-02T00:49:29.2366667+00:00

    You can request assistance with profile update / linking / merge in dedicated forums here. Participate\Ask A Question

    Merge and transfer certification profiles

    Certification Profile/MCID Assistance

    Certification Profile/Account Linking

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments No comments

0 additional answers

Sort by: Most helpful