User on AAD joined device can't log in to Office apps. User State WamDefaultSet : ERROR

Axyrium 21 Reputation points
2023-03-02T02:02:06.0566667+00:00

On an Azure AD joined computer (NOT hybrid) user can log in using AAD creds, but MS Office apps won't authenticate her credentials. Outlook was the first to stop connecting, then the other apps followed, including Teams and OneDrive.

User can log into office.com just fine.

She is using Windows Hello for Biz via PIN to log in to the laptop.

Password has not been changed.

Tried reinstalling the Office applications.

Tried signing out of the applications and then signing back in, but doesn't work.

The Output of dsregcmd /status shows: User State WamDefaultSet : ERROR

How can I fix this?

Thanks!

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
13,663 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
239 questions

1 answer

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  1. Givary-MSFT 13,471 Reputation points Microsoft Employee
    2023-03-06T05:30:26.3333333+00:00

    @Axyrium Thank you for reaching out to us and providing the detailed description of the issue, would recommend to review following event logs along with dsregcmd /status

    Application and Service Logs > Microsoft > Windows > HelloForBusiness

    Application and Service Logs > Microsoft > Windows > User Device Registration

    Application and Service Logs > Microsoft > Windows > AAD

    If the above logs do not provide guidance to a solution, use this device registration troubleshooter tool - https://learn.microsoft.com/en-us/samples/azure-samples/dsregtool/dsregtool/ which will help you to troubleshoot further.

    Let me know if you have any further questions, feel free to post back, if required we can connect offline to troubleshoot further on this.