Troubles syncing OneDrive to computer

Jutarat Vibulphol 0 Reputation points

I have been trying to sync Onedrive app on my PC but failed. This is the message I received in the last attempt.
Correlation Id: 6147bf9d-8523-4e0c-8ace-6870b4ae6bb4

Timestamp: 2023-03-02T05:10:45.000Z

DPTI: fbcc45300ea5f36d8a0af6307bb69567769978a33df25118fdae939435658720

A Microsoft file hosting and synchronization service.
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  1. Emily Hua-MSFT 27,526 Reputation points

    Hi @Jutarat Vibulphol

    Via searching online, I suggest you try following steps to have a check.

    • Go to Windows Credential Manager, remove the OneDrive credential.
    • Go to the Windows Settings, click Accounts and then Access work or school, disconnect the OneDrive account.
    • Go to Registry Editor, then please locate to Computer\HKEY_CURRENT_USER\Software\Microsoft\OneDrive, and delete all registry in it. (Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.)

    If the steps do not work, I suggest you delete the folders as below, you can also back them up just in case:

    • %LOCALAPPDATA%\OneDrive\cache\qmlcache
    • %LOCALAPPDATA%l\Microsoft\OneDrive\settings
    • %LOCALAPPDATA%\Microsoft\OneAuth

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