Blank Page when trying to access site contents on Sharepoint onpremise 2019

HAMAD Nur (R-IT) 0

Hello!

For a while now im not able to look into the sitecontents of a new provisioned site for Sharepoint Onpremise.

My question is did anybody ever encounter such an error and if yes how did you fix it?

Also i cant provision any templates that acces the site contents like creating groups etc..

I asume it has something to do with the Sharepoint Updates.

Umr 521 Reputation points

2023-03-02T14:40:20.2733333+00:00

What error message you are seeing, can you paste the screen shot ?

Are you able to access the site locally on the server ?

what patch level you are ?

I has this issue when after provisioning the site successfully it was showing as blank white page when access from the laptop but since site was loading fine locally from the sever ( using host file 127.0.0.1) we find out its the proxy server we have user request go through.

If site loads locally from WFE it could be load balancer or any proxy in front of the SP server.
HAMAD Nur (R-IT) 0 Reputation points

2023-03-02T15:03:37.59+00:00

i dont get an error message its just blank im able to see the home but as soon as i try to see the site contets its blank.

Cant access from WFE.

I cannot access locally on server.

Security Update for Microsoft SharePoint Server 2019 Language Pack (KB5002330) Security Update for Microsoft SharePoint Server 2019 Language Pack (KB5002330)

Security Update for Microsoft SharePoint Server 2019 Language Pack (KB5002295) Security Update for Microsoft SharePoint Server 2019 Language Pack (KB5002295)

these are the last two that got installed
HAMAD Nur (R-IT) 0 Reputation points

2023-03-07T12:00:39.6166667+00:00

@Yanli Jiang - MSFT

I just checked all the servers for an missing update, but im not sure if this could cause this error.

The Updates that are missing in my servers are KB 4461512 , KB 5002310 i somehow skipped those 2.

Can there be a problem when an update is skipped and newer patch have been applied?

2 answers

Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-03T07:16:00.4933333+00:00

Hi @HAMAD Nur (R-IT) ,

It is suggested you install the update KB5002342 and see whether the issue is still exists.

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HAMAD Nur (R-IT) 0 Reputation points

2023-03-03T10:58:27.2033333+00:00

HI @Yanli Jiang - MSFT ,

i just checked in the CA and this is also the latest security update we have.
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Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-07T02:40:01.6033333+00:00
Hi @HAMAD Nur (R-IT) ,

installation of Sharepoint update includes 2 steps:

installation of binaries

reboot

run Sharepoint configuration wizard as administrator

reboot

Did you run all these steps? Note that running configuration wizard is necessary - this is exact place where it makes necessary changes in content db schema. Newly installed binaries may not work correctly with previous version of dbs schemas.

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HAMAD Nur (R-IT) 0 Reputation points

2023-03-07T09:30:35.3633333+00:00

HI @Yanli Jiang - MSFT

Did all of those steps, but is there a way to check if the Updates have been installed properly on every server?

Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-09T09:17:43.8233333+00:00

Hi @HAMAD Nur (R-IT) ,

SharePoint updates are cumulative, so each update contains all of the fixes that have been released up to that point, including all previously-released security fixes. Only the most recently-released STS and WSSLOC updates need to be installed to get all of the fixes for previously-published security CVEs.

Please go to Manage Patch Status page on SharePoint CA> Upgrade and Migration> Check product and patch installation status to check whether you have installed CU successfully.

HAMAD Nur (R-IT) 0 Reputation points

2023-03-10T11:00:18.0233333+00:00

Hi @Yanli Jiang - MSFT

this is what it looks like for me, i think everything looks fine?

i have seen that we have a health meassage that a chache cluster is down on the APP Server even tho we dont have a distributed cache on this server so i think maybe this has something to do with that?

One of the cache hosts in the cluster is down. This indicates that the SharePoint cache client is trying to connect to a wrong cache host. This will lead to unknown failures. One of the cache hosts in the cluster is down. SPDistributedCacheService (AppFabricCachingService)

is that any help?

Thank you for sticking with me really appreciate it

Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-13T02:39:17.99+00:00

Hi @HAMAD Nur (R-IT) ,

The message means the AppFabric Caching service is stopped.

Resolution:

Start the AppFabric Caching service.

Verify that the user account that is performing this procedure is a member of the Administrators group on the local computer.

In Server Manager, click Tools, and then click Services.

In the Services list, make sure that the status of AppFabric Caching Service is Started. If not, right-click AppFabric Caching Service, and click Start.

For more information, please refer to:

https://learn.microsoft.com/en-us/sharepoint/technical-reference/one-of-the-cache-hosts-in-the-cluster-is-down

After making it, you can see whether your problem is solved.

Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-17T08:58:51.9966667+00:00

Would you please provide us with an update on the status of your issue?

I am checking to see if the problem has been resolved. Please let us know if you would like further assistance.

Yanli Jiang - MSFT 24,356 Reputation points Microsoft Vendor

2023-03-22T06:46:35.8433333+00:00

I am checking to see if the problem has been resolved. If you have any questions or progress, you can contact me in time.

HAMAD Nur (R-IT) 0 Reputation points

2023-03-23T08:10:40.27+00:00

Hello unfortunately not, i cant do what u sugjested last because my colleague said this might break the farm - so im looking for other options.

kind regards
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Blank Page when trying to access site contents on Sharepoint onpremise 2019

2 answers