Error 0x801901f4 on trying ot login on any microsoft product

José Comen 0 Reputation points
2023-03-02T16:59:53.17+00:00

Hey,

when i try to connect to microsoft store using a user created on the company group i get the 0x801901f4 error, if I login with the computer's local administrator user i'm able to login at the micrsoft store without errors. The same thing happens if i try to connect to my microsoft account at office and e-mail but with different error codes.

The log of the error on the microsoft store:

Nome do Log:   Microsoft-Windows-Store/Operational
Fonte:         Windows-ApplicationModel-Store-SDK
Data:          02.mar.2023 11:20:43
Identificação do Evento:2
Categoria da Tarefa:StorefrontClient
Nível:         Erro
Palavras-chave:(1)
Usuário:       COMEN2\jose
Computador:    info13.COMEN2
Descrição:
Error adding identity.
Exception Details: WinStore.Identity.AuthenticationException
Function: AddAccountAsync
Source: .\src\Core\WinStore.Core\Identity\StoreUserProfileManager.cs (575)
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows-ApplicationModel-Store-SDK" Guid="{ff79a477-c45f-4a52-8ae0-2b324346d4e4}" />
    <EventID>2</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000001</Keywords>
    <TimeCreated SystemTime="2023-03-02T14:20:43.5009304Z" />
    <EventRecordID>1130828</EventRecordID>
    <Correlation />
    <Execution ProcessID="9240" ThreadID="11944" />
    <Channel>Microsoft-Windows-Store/Operational</Channel>
    <Computer>info13.COMEN2</Computer>
    <Security UserID="S-1-5-21-2902346084-1251448538-3016143637-1547" />
  </System>
  <EventData>
    <Data Name="Message">Error adding identity.</Data>
    <Data Name="Line Number">575</Data>
    <Data Name="File Name">.\src\Core\WinStore.Core\Identity\StoreUserProfileManager.cs</Data>
    <Data Name="Function">AddAccountAsync</Data>
    <Data Name="Exception Details">WinStore.Identity.AuthenticationException</Data>
  </EventData>
</Event>
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1 answer

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  1. Daniel Nogueira da Costa 0 Reputation points
    2023-03-02T21:10:48.3466667+00:00

    Maybe it's a local DNS error. I already had this type of error in the microsoft store and what I did was reset my local network with renewed DNS, you can test this option.