Share via

WS2019 crashes and reboot when use SSL

Bordallo Gonzalez, Samuel 5 Reputation points
2023-03-03T08:05:45.3433333+00:00

Hello,

We are facing problems with IIS when it use https (SSL 443) to manage an application web running on IIS, once you open and login into it crashes and the server insta reboot. The dump log file shows:

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: w3wp.exe

If change to http (80) it works fine....

Any idea?

Thanks

Internet Information Services
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
13,228 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Limitless Technology 44,391 Reputation points
    2023-03-03T16:30:42.03+00:00

    Hello

    Thank you for your question and reaching out. I can understand you are having query\issues related to IIS crashed.

    1. Please verify that port 443 is not being used in any other IIS website or should not bind to any other IP address
    2. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    3. Run sfc /scannow from elevated prompt.
    4. Run below DISM commands from elevated prompt.

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    --If the reply is helpful, please Upvote and Accept as answer--

    0 comments
  2. TengFeiXie-MSFT 346 Reputation points
    2023-03-06T08:42:32.78+00:00

    Hi @Bordallo Gonzalez, Samuel

    According to your description, if you used DebugDiag or WinDbg to analyze the crashes dump file. It should contain more detailed crash information.

    What is known is that w3wp.exe crashes when port 443 is used. This can sometimes cause IIS to crash when port 443 is bound to multiple sites. You can check applicationHost.config to see how port 443 is bound. Remove the reference to port 443 from the other site and restart IIS, then test again.

    If there has any antivirus or similar software on your machine. Please completely uninstall it, restart the machine and test again.

    Hope my answer can help bring you. If there are other questions, please use the analysis tool to provide more detailed crash analysis information.

    Best Regard,

    TengFei Xie

    If the answer is the right solution, please click "Accept Answer" and kindly upvote. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.