Purview DLP - Policy tips not displayed in Outlook

Matt Pollock 246 Reputation points
2023-03-03T09:19:18.6833333+00:00

I'm testing DLP policies in Purview - specifically with Exchange Online

I've set a policy up and custom policy tip as per the below: 

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The policy tip works fine in OWA, but not in Outlook

It's my understanding that the following conditions will allow policy tips to be displayed in supported versions of Outlook - which to my knowledge is what I have set up in the DLP rule 

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Also, I have noted the following warning banner in OWA - which I have not specified.

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Can anyone advise where this is set?

Thanks in advance

Microsoft Exchange Online
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,340 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,076 questions
Microsoft Purview
Microsoft Purview
A Microsoft data governance service that helps manage and govern on-premises, multicloud, and software-as-a-service data. Previously known as Azure Purview.
953 questions
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2 answers

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  1. Aholic Liang-MSFT 13,821 Reputation points Microsoft Vendor
    2023-03-06T10:47:06.4066667+00:00

     

    Hi,

    I did some testing in my environment and got the same results as you.

    Here are the situations I found that may affect the policy tips, you can refer to it:

    Issues that affect DLP policy tips - Office 365 | Microsoft Learn


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  2. Aholic Liang-MSFT 13,821 Reputation points Microsoft Vendor
    2023-03-29T10:17:19.4033333+00:00

     

    Hi @ Matt Pollock ,

    In my tests and in the use of other users, it means the same as in your situation:

    DLP Policy tips not working in Outlook. Works just fine in OWA. (microsoft.com)

    O365 DLP Policy Tips Only Displaying in OWA - Microsoft Community

    According to my research this seems to be related to the version of the Outlook client, if you can please modify the version of mso20win32client.dll  in the registry to see if there is a change:

    DLP Policy Tip notifications are not displayed in Outlook for Windows - Outlook | Microsoft Learn


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